I bought a Groupon for $99 to get 3 facials and a new thing called Nu-Face (suppose to tighten your facial skin). I called and made and appt and went to my fist visit. The woman that was going to do it, Rachel, has had some serious plastic surgeries done! She has had HUGE cheekbones and the biggest lip implants or massive amounts of Juvederm.....I was a little scared. I asked about the Nu Face treatment and she told me it was little electric currents that stimulated the facial muscles and kinda moved them around and into place, according to where she put the applicator. First, she cleansed my face and then did microderm abrasion. I have had microderm done before and she did it wrong! When I left and looked at my face, not only did the Nu Face NOT produce ANY visual results at all, but my face was bleeding from the microderm. I have pretty tough skin and have had peels and so forth and have never had my face bleed! There was an inch long scab on my face for about a week. [continued below]....
I called her for the second appt and expressed my concerns about the Nu Face and that I did not see any results. She told me, "Well, I didnt really have much to work with". Now, she is trained in this and if she thought the thing was not going to work, then why did she do it????.
I was late to my second appt, due to construction traffic in Mt Pleasant and Downtown, but I called her ten minuted before my appt and told her I may be a little late. She called me five minutes after my appt was to start and cancelled ME and told me I would have to reschedule bc she had another client after me. So, I went to Facelogic and tried the Nu Face there. Again, did NOT work.
I had an appt today, the reschedule, technically my second of three appts, and I called ahead of time and said, in a non threatening tone, that I did not think the Nu Face worked on me and I would like a refund for the UNunsed sessions. I thought maybe we could trade out and I could get facials or product instead. I never cancelled my appt.
I arrived 20 mins early and Rachel was sitting outside. While I was walking up, she verbally attacked me and told me she was not doing anything for me, no refund and because I did not cancel my appt within 24 hours, she was not giving me anything. I never cancelled my appt. I showed up! She told me to take it up with Groupon. Yeah, like thats going to get me anywhere.
Facelogic sells these Nu Face devices for $250 and says to use it everyday bc the effects only last 2 or 3 days. Rachel told me they last a LONG time. I got NOTHING but assaulted and attacked by this Rachel girl and lost not only time, money and a bad facial, but I have lost faith in anyone claiming their product works. This girl is NUTS! She screamed at me and told me that I need to see a counselor bc I have dysmorphic issues. What?? SHE is the one with the implants and HUGE fish lips and tattoos all over her, not me. I am a housewife, living in Mt Pleasant and trying to look my best for my husband.
I dont know if Cloud 9 Spa's owner is aware that she has a sociopath working in her salon, but I would NEVER recommend anyone going there and will definitely spread the word about the terrible service!