• Report: #699578

Complaint Review: Co-operators Insurance

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  • Submitted: Thu, February 24, 2011
  • Updated: Thu, February 24, 2011

  • Reported By: George — St. John's New Foundland Canada
Co-operators Insurance
130 Macdonell Street Guelph, Ontario United States of America

Co-operators Insurance Co-op, The Co-operators, Co-op Insurance, Co-operators General Insurance Trying Another Company After 20 Years Guelph, Ontario

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Read about the customer who was going to Bel Air insurance. 

TD Insurance is also good according to a tech geek who made some good comments about Newfoundland Auto Insurance. This is what he said below.

I have never hidden my dislike for banks. However, now banks have a bit of competition for companies that I truly dislike – Newfoundland Auto Insurance Companies.

I’m at a loss why Newfoundland Auto Insurance rates suck. I always knew that dealing with insurances companies was not a pleasurable experience but it was a legal necessity to carry auto insurance. Yet, it is beyond me how Newfoundland auto insurance companies determine the rates they charge.
After being a customer with The Cooperators for over 20 years (both auto insurance and home insurance), my wife and I had the unfortunate luck of having to make a claim. It sucks when you are determined to be at fault in an accident but that’s why you carry auto insurance in the unlikely event that you do have an accident.

Imagine my surprise in receiving a letter from my insurance company indicating they would no longer honour the renewal of my auto insurance policy because we were deemed to be “high risk” clients. They did however, offer to provide me with an alternate auto insurance for “high risk” people.
My Newfoundland Auto Insurance policy had been in place for well over 20 years and I assumed that this was a mistake. After speaking with my agent I was told this was not a mistake and that my Newfoundland auto insurance policy was not being renewed because of recent claims made. The alternate product they had mentioned in their letter would mean my auto insurance would more than double.
As if it wasn’t bad enough to have a driver under the age of 20 (my son) insured on my policy that caused my auto insurance policy to be over $2500 a year. Now I was looking at an auto insurance policy that was going to cost me over $5000 a year!

Calling other Newfoundland insurance companies did little to lessen the shock. Most companies would now treat us as “new policy holders” with accidents and our rates were going to be “high” according to the reps spoken to.

After searching online for ways to lower my insurance costs I stumbled upon TD Insurance. Within a few minutes I had completed my online profile and received my insurance quotes back. To my surprise, TD Insurance rates were about the same as what I was paying with The Cooperators.
How could this be? How could one insurance company relatively new to the insurance market beat the prices that I was receiving here in Newfoundland with a company that I had such a long history with?
I called the toll free number (1 888 791 5346) and was connected with a representative named Laura. I was amazed at the quality of service that I had received, and with how quickly she knew answers. Not only did she assist me in saving more money but gave me more advice than any other insurance company did here in Newfoundland.

The service and the price that I had received was absolutely amazing that I immediately started the process to switch my insurance company’s for both my home and auto.

Right now I have more liability insurance and more things are covered than I ever did with The Cooperators. I’ve been treated better as a new customer than I have ever been before.

The Newfoundland auto insurance companies could learn a thing or two about offering competitive rates and service.

This report was posted on Ripoff Report on 02/24/2011 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Co-operators-Insurance/Guelph-Ontario-N1H-6P8/Co-operators-Insurance-Co-op-The-Co-operators-Co-op-Insurance-Co-operators-General-Insu-699578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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