- Report: #682135
Report - Rebuttal - Arbitrate
Complaint Review: Coach Outlet Online Store
Coach Outlet Online Store:li yuan xiao qu A- 3 floor, li cheng qu ,putian c Internet United States of America
Coach Outlet Online Store http://www.replicacoachoutlet.net/company/About_us-2.html rip off, wrong items sent, wanted me to pay more to fix their mistake, would not give any refund, was very confusing and rude through e-mails Internet
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I ordered some coach purses from this company. When I asked for an ETA they responded "I don't know, soon I guess".
After three weeks of waiting the purses arrived and they were of poor quality and not at all what I ordered. I contacted them and they wanted me to take pictures and send them so they can have proof that they were the incorrect purses, so I did. They then said that I could keep them and they would send out the correct purses. But, the next day they said I had to return them in order to get the correct purses sent out. When I looked into shipping them back to china it would cost me $40.00 and I was not willing to put more money into a mistake they made.
I told them this and they said that it was policy and if I did not want to return them they would give me partial credit and a discount on the next purchase (yeah right). I told them I wanted the refund, they then e-mailed me back and said that I had to return the purses first. At this point I was very frustrated and know they definitely do not have any idea what they are talking about. So there is no way I am ever going to put more money towards that place again and I want to warn others to steer clear of them.
This report was posted on Ripoff Report on 01/13/2011 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Coach-Outlet-Online-Store/internet/Coach-Outlet-Online-Store-httpwwwreplicacoachoutletnetcompanyAboutus-2html-rip-of-682135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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