• Report: #1023077

Complaint Review: Coast Dental - Clearwater

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, March 04, 2013
  • Updated: Wed, March 06, 2013

  • Reported By: JB — Clearwater Florida United States of America
Coast Dental - Clearwater
23680 US Hwy 19 N. Clearwater, Florida United States of America

Coast Dental - Clearwater Misleading Billing Practices - They got caught in an audit and are now charging me for services they mis-billed the insurance over a year ago. Clearwater, Florida

*Author of original report: Do you work for them Batman

*Consumer Suggestion: Stay classy...

*Author of original report: Let them sue. They mislead me.

*Consumer Suggestion: No Rip-Off

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I received a letter from Coast on 3/1/13 telling me I owed them $280 for services on my daughter back in 2011.

Their reason: "You ins company had overpaid for treatment done in 2011 which gave your account a credit. For all appointments there after your co payments have been coming out of that credit. Your ins company has at this time been refunded the overpayment & at this time the balance is your responsibility."

My daughter is on the states healthy kids program and, as they (the state) and Coast has told me when we used them... All treatment must be pre authorized by her insurance before they perform work.

Coast obviously overbilled the insurance company and instead of returning the money to the insurance company, kept me coming back because my "daughter had a credit". Now that they have been caught and had to return the money, they are trying to rip me off because they were caught ripping off the insurance company. [continued below]....
.....

Watch your wallets! If what they are doing isn't criminal, it should be.

I plan to call the department of health, the insurance company and file a complaint with the Fl. Dept of Financial Services and the State's Attorney office just in case it is criminal.

This report was posted on Ripoff Report on 03/04/2013 05:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Coast-Dental-Clearwater/Clearwater-Florida-33765/Coast-Dental-Clearwater-Misleading-Billing-Practices-They-got-caught-in-an-audit-and-a-1023077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Coast Dental - Clearwater

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Do you work for them Batman

AUTHOR: JBaker - (United States of America)

If you read other reports on this site and other sites in addition to checking them out on the BBB (F Rated) and you will see it isn't just me that has had this problem with them.

You must be an employee defending them not knowing all the facts or having been told what I was when I was in their office.

They are not straight forward and the lesson leaned is that I should check peoples reputations online better before just going to them. Had I had read others reviews, we would not have gone to them to start with...

As far as your fear of my credit... I can tell you I have an extremely good credit score and the effect of a few points against it will be far less then the impact I will have on them when I deal with thousands of employees in my position and recommend they do not use Coast Dental...
Respond to this report!
What's this?

#2 Consumer Suggestion

Stay classy...

AUTHOR: Batman - (United States of America)

There's obviously no arguing with crazy. You'll never understand this situation and always feel ripped-off because you simply don't want to listen.  

The bottom line is, you owe the money so you can either pay the balance you owe like a normal responsible person or you can continue to be a deadbeat scumbag and complain and try and weasel out of it.

The choice is yours... but I think we both know which way you'll be going, amiright? Hope karma lets this hit your credit and ruin bigger plans you try for in your future, like a home, auto, or college loan!    
Respond to this report!
What's this?

#3 Author of original report

Let them sue. They mislead me.

AUTHOR: JBaker - (United States of America)

There is no excuse and if they want to sue me, have at it. The mislead me and I would not have used the services had it not been "a credit" to my account.

They need to provide pricing up front and not provide services and then bill you after the fact. It is no different than getting work done to your car and then they charge you after the fact because they screwed up. Luckly we have consumer protection against it when we go to a garage.

If they were overpaid, they should have returned the money and not mislead me that I have a credit. They knew the money was not their money yet lead me to believe I had a credit. When services are provided and a patient is paying for a service that was approved by insurance you don't just say "it is taken care of" when the patient pays and, that is just what they did.
Respond to this report!
What's this?

#4 Consumer Suggestion

No Rip-Off

AUTHOR: Batman - (United States of America)

The letter clearly indicates the credit was being used toward your co-payments and the money owed isn't for the 2011 service, but all the co-payments you didn't pay since then because of the false credit on your account.

I'd assume your insurance company approved all work since 2011 just like normal and paid their normal portions just as expected.

You have to try and understand that as much as it stinks, this amount due is something you would have owed anyway. You would've just paid it in smaller increments over the last 2 years, like $20 here and $50 there, depending on the work performed and it would've most likely happened the same way at almost any dentist. You were able to skip out on $280 worth of smaller co-payments because of the credit. 

At the end of the day, you can spend all the time you want calling and complaining to whoever will listen, but it looks like the money is truly owed and you'd be better off paying the bill and putting the matter to rest as quickly as possible. 

Also keep in mind that just because it stinks having to pay it all now or just because you're having trouble wrapping your mind around how the billing works, it doesn't mean you're getting ripped-off and certainly doesn't mean anything criminal is going on. 

You get too loud with those crazy false accusations and you push them hard enough with your crackpot theories and they just might have grounds to turn around and sue you for damages. It's always a good idea to get your fact straight before you go and cry "wolf" and your initial post makes it clear that there's much you don't understand about medical billing practices.  
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory