- Report: #46618
Report - Rebuttal - Arbitrate
Complaint Review: Coast Spas
Coast Spas6315 - 202 Street, Langley Langley, British Columbia U.S.A.
Coast Spas Coast refused to honor their warranty when my hot tub caught fire due to a fault in workmanship the business that doesn't give a dam consumer Langley British Columbia
*Author of original report: One more note
*Author of original report: In response to Joseph... done at no charge to me and it was done very VERY professionaly.
*Author of original report: Coast Spas took care of me
*REBUTTAL Owner of company: this is a lie !!!!
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Recently, my hot tub caught fire due to an electrical problem. When I called the place that usually did the warranty work on it they said they could no longer do warranty work for Coast Spas. They gave me an 800 number to call. I spent three days trying to get an answer out of Coast Spas on what they were going to do to be finally told that they were not going to cover the unit under warranty. They state that the warranty covers things like pumps and electronics going bad and would replace those but it does not cover the hot tub catching fire and replacing the hot tub. I've read the warranty paperwork closely and this type of language does not exist the 'Exclusions' section.
As a result, I've had to file a claim with my insurance company. Beware of Coast Spas!
This report was posted on Ripoff Report on 02/23/2003 12:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coast-Spas/Langley-British-Columbia-V2Y-1N1/Coast-Spas-Coast-refused-to-honor-their-warranty-when-my-hot-tub-caught-fire-due-to-a-faul-46618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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