• Report: #1037648

Complaint Review: Coast to Coast / Grand Getaways TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Coast to Coast / Grand Getaways where vacation dreams come true. Coast to Coast / Grand Getaways offer an impressive array of vacation opportunities for you and your family to explore. Coast to Coast / Grand Getaways members enjoy the services of a Travel Counselor, who will tend to your every vacation need.

  • Submitted: Sun, March 24, 2013
  • Updated: Sat, April 09, 2016

  • Reported By: ArtMck211 — Baldwin New York
Coast to Coast / Grand Getaways TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Coast to Coast / Grand Getaways where vacation dreams come true. Coast to Coast / Grand Getaways offer an impressive array of vacation opportunities for you and your family to explore. Coast to Coast / Grand Getaways members enjoy the services of a Travel Counselor, who will tend to your every vacation need.
7560 COMMERCE CT. SARASOTA, Florida United States of America

Coast to Coast / Grand Getaways RIPOFF REPORT RECOMMENDS | VERIFIED TRUSTED BUSINESS REVIEW: Coast to Coast Grand Getaways' commitment to 100% customer satisfaction is echoed in its corporate motto, "Customers first.... Always."
*UPDATE: Coast to Coast / Grand Getaways pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Coast to Coast / Grand Getaways recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Coast to Coast / Grand Getaways for its full commitment to quality customer service.

Ripoff Report's discussions with Coast to Coast Grand Getaways have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Coast to Coast Grand Getaways listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Coast to Coast Grand Getaways' VP of Operations, Brenda Cooley, has informed us that her personal philosophy is "Customers first. [continued below]....
....... Always." Mrs. Cooley feels it is critical to listen to members and respond promptly and properly. By always putting customers first, they have built a successful model for a service-oriented business.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Coast to Coast Grand Getaways truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Grand Getaways is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Brenda Cooley during an onsite inspection held by a third party verification company with no biases towards Coast to Coast / Grand Getaways

Coast To Coast Getaways is a travel club that allows it's members to experience the vacation of their dreams. Members of their program are granted access to a variety of vacations including resorts, condominiums, hotel discounts, and cruises.

Additionally, they provide a travel counselor who will help the client every step of the way. Brenda Cooley stated the following about Coast to Coast Getaways, "[our] basic business model is allowing our members to travel more frequently, [and to] see parts of the world that they never had a chance to see." Coast to Coast Getaways truly has their customer's best interest in mind, "we have a membership just for you, but we allow family members to travel as well so everyone gets to enjoy the benefits."

Ms. Cooley went on to state the following in regards to how her company acquires leads, "a lot of our members or customers are a byproduct of our business to business relationship. We work with companies who in turn market products in conjunction with their marketing efforts to certain bases of their customer base." Ms. Cooley further stated the following in regards to the products they offer, "our sales processes are limited to upgrading or offering existing customers new product sects or even renewing them for longer terms because we have fees, annual fees, that keep them in the program. We typically start with an email campaign to introduce the customer and then we will follow up with a phone call after a number of email campaigns have been initiated."



CUSTOMER CARE & COMPLAINT RESOLUTION – COAST TO COAST / GRAND GETAWAYS

During the onsite inspection Ms. Cooley was asked to describe a situation where a client was not satisfied with the level of service or product they received. Ms. Cooley explained, "I think we have many situations where customers don’t read the terms and conditions of a particular product. If they hear 'companion airfare' they think they can go anywhere in the world, and clearly it states its domestic only...but customers don’t read that even though they have signed up and said they have read the terms and conditions." In order to remedy this Coast to Coast Getaways will educate and do as much as possible to satisfy the customers. This includes offering additional options to the consumer in order to handle their concerns in an efficient manner.

When asked to comment on the complaints posted on Ripoff Report's website Ms. Cooley stated, "from the Coast To Coast side of things every customer will have a price match guarantee. We will meet or beat apples to apples any comparison on any travel. So if anyone is going to forge a complaint 'I can get this service or travel cheaper' that’s not a true statement...we like to believe based on our net worth agreements in place that we will always meet or beat 99.9% what they see out on the web and we usually can so that is the safeguard that is in place for our consumer if they have that issue. All the years that we have been in business the times we have had to use that price match have been so minimal because our agents do such a good job before we quote one of our customers. Can we search the whole world no but we do a good job searching before we offer our pricing." In order to assure future and current clients Ms. Cooley informed us that Coast To Coast Getaways has a professional relationship with CLEA and ARTA travel agency. She went on to state, "we use Chicago Title they have been around over 100 years they hold the money until a particular time so if there is ever an issue we can provide an immediate refund no questions asked. We pioneered escrow over 10 years ago. This gives customer reassurance. It make the whole process a lot smoother."

Coast To Coast Getaways is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are very much a customer driven business. We are all about customer satisfaction if it entails giving the customer back their money or going the extra mile with some additional servicing options.



COAST TO COAST / GRAND GETAWAYS - STATEMENTS FROM THE VP OF OPERATIONS – BRENDA COOLEY

" Coast to Coast Grand Getaways is a member service-oriented company where a commitment to "Customers first... Always" has been our philosophy from day one. We will always do anything within our power to accommodate member travel requests and ensure that members have exceptional vacation experiences. We appreciate any opportunity to work with you and resolve all matters to your satisfaction. ~ Brenda Cooley, VP of Operations

Coast to Coast Grand Getaways's team of travel professionals has expressed that they feel confident in their ability to provide the highest-quality customer service. Coast to Coast Grand Getaways takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Coast to Coast Grand Getaways provides a positive, family-oriented work environment where employees are inspired to excel and given the opportunity to put their talents to work for the benefit of both the company and its customers."

Ripoff Report was pleased to learn that Coast to Coast Grand Getaways's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM COAST TO COAST / GRAND GETAWAYS

Coast to Coast Grand Getaways recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Coast to Coast Grand Getaways has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Brenda Cooley, Ripoff Report is convinced that Coast to Coast Grand Getaways is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Coast to Coast / Grand Getaways meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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GRAND GETAWAYS VACATION CLUB Apex Marketing International SARASOTA, Florida

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Report below never responded to Ripoff Reports email offering to help make things right for them.


STATEMENT FROM COAST TO COAST / GRAND GETAWAYS:


Part of this complaint has to do with a company called Apex, which is not Coast to Coast Grand Getaways. As part of the fulfillment of any member services, we at Coast to Coast Grand Getaways will be happy to service any travel requests. The member has been communicated with on this matter.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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I made a monster mistake in the Bahamas and became a Grand Getaways member in 2011.
After paying over $3,950.00 for this bogus "Vacation Club" I have not been able to
find one bargain or advantage for a vacation that I can't get on Orbitz, Travelocity, or Cheap Caribbean, etc, for less. Then I was "bullied" by a Grand Getaways "Senior Account Rep" (Pat Brokley) in May 2012 to "renew" my membership for $249.00 or "lose all my privileges, and forfeit my membership". For almost two years I have tried to search for vacation discounts and found none. The Customer Service dept has never called me back when I submit a "search request" This company is terrible. I want my entire investment refunded! If anyone has been successful dealing with this fraud of a company, please post a comment. Thanks.


This report was posted on Ripoff Report on 03/24/2013 04:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coast-to-Coast-Grand-Getaways-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Coast-to-Coast-Grand-Getaways-where-vacation-dreams-come-true-Coast-to-Coast-Grand-Getaways-offer-an-impressive-array-of-vacation-opportunities-for-you-and-your-family-to-explore-Coast-to-Coast-Grand-Getaways-members-enjoy-the-services-of-a-Travel-Counselor-who-will-tend-to-your-every-vacation-need/SARASOTA-Florida-34243/GRAND-GETAWAYS-VACATION-CLUB-Apex-Marketing-International-SARASOTA-Florida-1037648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Coast to Coast / Grand Getaways TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Coast to Coast / Grand Getaways where vacation dreams come true. Coast to Coast / Grand Getaways offer an impressive array of vacation opportunities for you and your family to explore. Coast to Coast / Grand Getaways members enjoy the services of a Travel Counselor, who will tend to your every vacation need.

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Updates & Rebuttals

#1 Consumer Comment

Yes totally a Ripoff

AUTHOR: Kim - ()

 This company does not have any discount not offered on the web.

But I am taking legal action against company regarding comp weeks offered for signing up. Which was not complimentary at ALL.  The want $700 to book complimentary week!

Yes they do not respond to your vacation request. Poor customer service!!

Class action suit needed!! Please repost and let join forces.

 

 

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#2 Author of original report

Response from Grand Getaways to Florida Better Business Bureau

AUTHOR: ArtMck211 - ()

Below is the response from a Grand Getaways Rep after I filed a complaint to the Florida BBB.

After reviewing the matter the member Mr. McKeldin entered into a transaction involving the purchase of a vacation club membership from Apex International Marketing Co. Ltd. ("Apex") while he was in the Commonwealth of the Bahamas.  

As plainly set forth in his membership purchase documents, Mr. McKeldin purchased his vacation club membership from Apex while in the Bahamas and he paid Apex directly for that membership.  Mr. McKeldin neither purchased the membership from Coast to Coast, nor did he pay the membership purchase price to Coast to Coast.  Coast To Coast did not engage in any marketing and sales activities relative to Mr. McKeldin or any others who may have purchased from Apex while in the Bahamas directly.  Coast to Coast merely provides the travel servicing and fulfillment of the vacation club memberships sold by Apex.

Coast to Coast has provided the member with the service requested by quoting any travel request submitted for pricing and travel alternatives.

In addition the further fact is that Coast to Coast and Apex are separate and independent contractor entities that previously had an arms' length contractual relationship; they are neither affiliates nor agents of one another.  There is no existing document or evidence that suggests or shows otherwise.

Whatever the merits of Mr. McKeldin, dispute regarding this transaction, his claims lay with Apex -- not with Coast to Coast.  Accordingly, Coast to Coast has no obligation to refund all or any portion of Mr. McKeldin membership purchase price and Coast to Coast expressly declines to do so.

Should Mr. McKeldin desire to address this matter with the appropriate party, Apex may be contacted through its Bahamian legal counsel: Tiffany C. Dennison of Dennison & Co, #10 Executive Office Center, West Mail Drive, PO Box 41888, Freeport, The Bahamas (info@dennison-law.com).

We consider this matter is resolved and can now be close.

The above response is a totally unacceptable and negligent bunch of legalese mumbo jumbo! The contract clearly states Grand Getaways is an "Authorized Agent" of Apex. We all realize how illegitimate companies "hide" in foreign countries outside the United States to avoid prosecution. This is a classic case. I will keep fighting and writing to consumer protection organizations to keep this company from unfair negligent practices.
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#3 UPDATE Employee

Your Message

AUTHOR: Coast to Coast Grand Getaways - ()

I apologize if you have not yet received a response to the message you submitted. We try to communicate with customers as quickly as we can, but if you would like to send me another message via our blog ( http://blog.gograndgetaways.com/contact-us/ ) with a brief description of your situation and a link to this conversation, then I will any expedite communications with you. Sorry again for the inconvenience!

-Coast to Coast Grand Getaways
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#4 Author of original report

I filed a Message

AUTHOR: ArtMck211 - ()

I posted a message on the Go Grand Getaways Website on April 4th. I'm waiting for a reply.
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#5 UPDATE Employee

Getting in touch

AUTHOR: Coast to Coast Grand Getaways - ()

Hi ArtMca,

I am sorry to hear you haven't been able to use your membership. Please send me message through our blog with your contact info: http://blog.gograndgetaways.com/contact-us/. Then we can discuss either helping you travel or processing your refund.

Have a great week,

Coast to Coast Grand Getaways

 

 

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