- Report: #1162872
Report - Rebuttal - Arbitrate
Complaint Review: Coastal Business Solutions Inc.
Coastal Business Solutions Inc.Internet USA
Coastal Business Solutions Inc. ASINTOOL.COM You can cancel your membership at any time... But they kept billing anyway. Refused to refund, even with Email proof of cancelation. Internet
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ASINTool.com let us sign up with the promise that we could cancel any time. We used them for one month, canceled, received confirmation via email that they did cancel. Then they continued billing for several months before we cought it.
Each month's billing had a different phone number associated with it, and all of them are disconnected, even the most recent. The phone number on their Terms Of Service page is toll free, but is answered by some design company, not ASINTool.com nor their parent company Coastal Business Solutions Inc., P.O. Box 164 Tiverton, RI.
We emailed and their response was:
I just went ahead and cancelled your subscription so you won't be charged again. Your subscription was still active though - if you tried to cancel before and it didn't cancel, it would have given you an error message. Please see cancellation confirmation below:
Subscription has been cancelled:
==== INFO ===
Customer ID: xxxx
THIS IS AN AUTOMATED RESPONSE.
Software Engineer / Developer
Basically he's saying that we Must Not Have Cancled... but we have an email from them confirming that we did. They are refusing to refund the months after we canceled, when we did not use their service.
I don't trust them to actually cancel this time either, so we have our CC company blocking them now.
At $60 per month, it's not worth a legal battle, but the we can certainly help others avoid this deceptive treatment.
Montana Jacks Outpost
This report was posted on Ripoff Report on 07/17/2014 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Coastal-Business-Solutions-Inc/internet/Coastal-Business-Solutions-Inc-ASINTOOLCOM-You-can-cancel-your-membership-at-any-time-1162872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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