- Report: #1162872
Report - Rebuttal - Arbitrate
Complaint Review: Coastal Business Solutions Inc.
Coastal Business Solutions Inc.Internet USA
Coastal Business Solutions Inc. ASINTOOL.COM You can cancel your membership at any time... But they kept billing anyway. Refused to refund, even with Email proof of cancelation. Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
ASINTool.com let us sign up with the promise that we could cancel any time. We used them for one month, canceled, received confirmation via email that they did cancel. Then they continued billing for several months before we cought it.
Each month's billing had a different phone number associated with it, and all of them are disconnected, even the most recent. The phone number on their Terms Of Service page is toll free, but is answered by some design company, not ASINTool.com nor their parent company Coastal Business Solutions Inc., P.O. Box 164 Tiverton, RI.
We emailed and their response was:
I just went ahead and cancelled your subscription so you won't be charged again. Your subscription was still active though - if you tried to cancel before and it didn't cancel, it would have given you an error message. Please see cancellation confirmation below:
Subscription has been cancelled:
==== INFO ===
Customer ID: xxxx
THIS IS AN AUTOMATED RESPONSE.
Software Engineer / Developer
Basically he's saying that we Must Not Have Cancled... but we have an email from them confirming that we did. They are refusing to refund the months after we canceled, when we did not use their service.
I don't trust them to actually cancel this time either, so we have our CC company blocking them now.
At $60 per month, it's not worth a legal battle, but the we can certainly help others avoid this deceptive treatment.
Montana Jacks Outpost
This report was posted on Ripoff Report on 07/17/2014 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Coastal-Business-Solutions-Inc/internet/Coastal-Business-Solutions-Inc-ASINTOOLCOM-You-can-cancel-your-membership-at-any-time-1162872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.