- Report: #1074960
Report - Rebuttal - Arbitrate
Complaint Review: Coastal Credit, LLC
Coastal Credit, LLC3852 Virginia Beach Blvd Virginia Beach, Virginia USA
Coastal Credit, LLC Auto Finance Company Virginia Beach Virginia
*Consumer Comment: Education
*Consumer Comment: Really?
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If you have had a negative experience with Coastal Credit LLC, I highly suggest that you file a complaint with the FTC and Attorney General, in order to help them find a pattern of their business practices. Once a pattern is found, the FTC will get involved.
My husband got a car loan through Coastal Credit LLC back in October 2010, while he was Active Duty Military. In September 2012, my husband left the Military, and informed the company of this change. He did tell Coastal Credit that he did have a civilian job, and would continue payments. The company wanted to set up a pick up time for our vehicle, since my husband was no longer in the military.
This company does not give you any way to keep track of your payments. No receipts, no balance notices. Even refuses to give you your payment history, when asked.
October 31, 2012, we brought our child home to die, after a 5 year battle with Cancer. Our son passed away in the end of November 2012, and we had 3 services, in 3 different states, for him. During this time, we had been late by a couple of days. But they always got their money.
About a week ago, give or take, I received 2 phone calls from the company, from 2 different offices. I was informed that we were 16 days past due. I made payment arrangements. Neither person I spoke with verbalized anything regarding repo. We did not receive written notification. We had a payment arrangement in place, and our vehicle was repo'd.
The repo man stated that Coastal Credit instructed him to come in the middle of the night to take the vehicle, so that we would not know. They told him to go on a weekend, so that they wouldn't have to talk to us right away, as they were closed. But he came during the day, and spoke with us. The company said that they weren't worried about the key. That they would not work with us because they knew that this was the only vehicle that we had, and the only way my husband could get to work to make money.
I have researched since the repo. This company is not BBB accredited, and for good reason. Our situation is also the normal behavior of this company. If you are looking to do business with Coastal Credit, LLC, safe yourself the stress and hassle. Run away from them.
This report was posted on Ripoff Report on 08/12/2013 05:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Coastal-Credit-LLC/Virginia-Beach-Virginia/Coastal-Credit-LLC-Auto-Finance-Company-Virginia-Beach-Virginia-1074960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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