- Report: #1154952
Report - Rebuttal - Arbitrate
Complaint Review: Coco Cleaners
Coco Cleaners3731 W. Chester Pike Newtown Square, Pennsylvania USA
Coco Cleaners Unprofessionalism, dishonesty, an unwillingness to take responsibility for their damage Newtown Square Pennsylvania
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I have been going to Coco Cleaners for at least 10 years. I took my favorite white DKNY blazer to get cleaned for the summer, pointing out 2 stains that needed spot treatment. I got my blazer back with 2 gaping holes, larger than the size of quarters. Firstly, when I picked up my order, Coco Cleaners failed to mention the damage they had caused. Secondly, when I went back for an explanation and compensation, they accused me of bringing it in with the holes. When I started arguing with them as the holes were clearly a result of a chemical burn, the story changed to the holes being a result of the spot treatment. I was then told to come back in 4 days as the woman at the front counter, Kim, said she needed to speak to the manager . When I asked for the name of the manager, she said she was the manager. Not wanting to agitate the situation further, I reluctantly agreed. When I returned for my jacket 4 days later, Kim pulled out my jacket and said that it was "repaired. [continued below]....
This report was posted on Ripoff Report on 06/15/2014 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Coco-Cleaners/Newtown-Square-Pennsylvania-19073/Coco-Cleaners-Unprofessionalism-dishonesty-an-unwillingness-to-take-responsibility-for-1154952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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