- Report: #983911
Report - Rebuttal - Arbitrate
Complaint Review: Code Red 7
Code Red 77850 Ruffner Ave Van Nuys, California United States of America
Code Red 7 Product did not work! Did not give full refund like I was told! Van Nuys, California
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Before the 30 days was even up, they had already sent out an additional order and charged my account! I called immediately to tell them to cancel my orders and that I would be sending the products back because they did not work as well as the fact that I was upset that they had sent additional products before the 30 days was up! The representative cancelled any future orders. I sent the original order back by registered mail to ensure that a company representative would need to sign to verify that I had returned the product.
Once the second batch came, I called to tell them that I would be sending it back as well. At that time the second representative asked if I had obtained return authorization numbers for the first batch that I sent back. I told her that the first representative I talked to did not say anything about return authorization numbers. At that time I obtained RA numbers to send the second batch back. Once again, I sent it back by registered mail with a signature card.
I received a partial credit from them to my account approximately 3 weeks after I sent the products back. When I called to find out when the rest of my money would be credited, I was told that they only refund 25%!!! That was the first time I had even heard anything about a partial credit!!
This report was posted on Ripoff Report on 12/18/2012 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Code-Red-7/Van-Nuys-California-91406/Code-Red-7-Product-did-not-work-Did-not-give-full-refund-like-I-was-told-Van-Nuys-Cali-983911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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