- Report: #995139
Report - Rebuttal - Arbitrate
Complaint Review: Code Red
Code Red7850 Ruffner Ave Van Nuys, California United States of America
Code Red Total Scam Van Nuys, California
When I called for my free bottle I was pushed into signing up for repetitive monthly program that would occur automatically. I immediately decided that this was not a good idea and said "nevermind". I should have stayed with that initial response. The sales person said that I could cancel the monthly service immediately upon receiving the shipment. I didn't even need to wait to try it but that I had to order one bottle in addition to the one I was going to get for "free". She said the shipping would be the same so I could get 2 bottles for just $19.99 and was free to cancel immediately if I wanted.
Well...I gave them my credit card information and ordered 2 bottles. The fact that they advertised on XM and had been for a long time made be feel that they must be legitimate. I won't ever make that mistake again. As soon as the product and packing slip arrived I cancelled the order. The person who took my call said that I didn't have time to truly evaluate it and that she would let me try it first before cancelling the order.
I stood my ground and explained that when I ordered it I told the salesperson that I didn't want any monthly arrangement and that if I liked the product I would call and order it whenever it was needed. I was also fueled by the fact that in addition to the $19.99 I paid for my free trial I was assessed a shipping fee of $29.98 for a total charge of $49.97. I did not request, nor did I receive rush shipping. $29.98 is the standard shipping charge, which would apply to any "free" trial.
I received the 2 bottles as promised within a few days. There claims were a bit hard to believe so I wanted to check it out before actually needing it to work with my wife. I sprayed the Spearment on my penis and within 7 seconds I felt it alright. I felt burning but no erection. It just burned. Even if my wife was ready for me, I wouldn't have been in the mood any longer. I washed it off but still felt the effects for a couple of hours afterward. Out of curiousity I decided to see if maybe it was just the Spearment additive that caused the problem, so I sprayed on the Cherry. This time, I put on less than half of the recommended dose. Thanks goodness! The Cherry felt exactly like IcyHot. I feel like an idiot for even trying this junk.
So then I decide to complain and to ask for my refund. There is no website so I called the toll free number on the packing slip. Much to my delight, I was told that my account had already been closed and that I would receive no additional charges and would receive no additional product. I then explained that Code Red did not meet my expectations and I wanted a full refund. Isn't that to be expected for a free trial? The person said he would be glad to help me with that and that he would provide an RMA #.
After a brief pause, he said that before he could give me the number he needed to "remind" me that he could only refund 25% of the product price. This was not a reminder as it was the first I had heard of it. In addition, the shipping would be at my own expense. Quick math lesson: 25% of $20 is $5, which would not pay for the shiping of two bottles of this junk. I said "Thanks" and hung up. I could have yelled and gotten mad, but decided to take this as a $50 lesson in life. I knew better than to believe the claims I heard on the radio, but I didn't listen. I hope this message keeps somebody else from making this mistake.
As for the two bottles of Code Red? I am a runner, so I think I will spray it on my knees and ankles the next time they are feeling a little tight.
This report was posted on Ripoff Report on 01/11/2013 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Code-Red/Van-Nuys-California-91406/Code-Red-Total-Scam-Van-Nuys-California-995139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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