- Report: #959226
Report - Rebuttal - Arbitrate
Complaint Review: Coffee for less
Coffee for less250 South 18th Street Suite 802 Philadelphia, PA 1 Internet United States of America
Coffee for less Gotcha Marketing: A pop up "free delivery & $5 off if you sign up for email alerts" - only to find a $44.97 order was insufficient. I had to order $45 worth. Not until I got to live chat was I told Internet
Chat helper: Thank you for contacting CoffeeForLess Live Chat. My name is
XXX. How may I help you today?
Me: I just signed up for email alerts because the offer said I
would get $5 off my order and free shipping. Now it says I must spend $45. I am
.03 away - really? Can you help?
Chat Helper: I'll be glad to help.
Yes that is correct. The order should be at least $45.
Me: So - even though the "ad" that popped up to get me
to sign up was not clear - your company will do nothing about bypassing the
$.03 that I am missing to get the $5 off and the free shipping?
Chat helper: You can add an item to reach the minimum amount to avail the
discount and get the free shipping.
Me: So - your answer is no. I'll be sure this is reported on the
web and I will have to order from another company.
Chat helper: We apologize for the confusion.
Me: For $.03 you lost a customer and
gained a negative review on line. Says a lot about Coffee for less.
This report was posted on Ripoff Report on 10/24/2012 07:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Coffee-for-less/internet/Coffee-for-less-Gotcha-Marketing-A-pop-up-free-delivery-5-off-if-you-sign-up-for-em-959226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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