- Report: #723772
Report - Rebuttal - Arbitrate
Complaint Review: Cofiroute USA
Cofiroute USA2055 Lilac Drive North Golden Valley, Minnesota United States of America
Cofiroute USA Cofiroute, MnPASS, Mn/DOT, Minnesota Department of Transportation Declined Credit Card Fee - Poor Customer Service - Account Billing Problems Golden Valley, Minnesota
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I spoke with Laurie, who refused to provide me her last name, e-mail address or phone number, and she was not at all helpful. I explained to her Cofiroute's error but she insisted that they attempted to contact me via e-mail. But her e-mail address on record didn't match the ones they e-mail my statements to -- FAIL! She said they didn't call me, then changed her story to say they called me several times a day, but she admitted that they use an autodialer and she doesn't really know if I was called or not.
All I want is for Cofiroute USA to refund me the $25 fee they charged -- my account was in good standing with a positive balance, which they just charged an arbitrary fee to. I've already been a victim once, and now Cofiroute and MnPASS are making it worse. I've spent hours on the phone and writing e-mails trying to get resolution and I only deal with rude representatives.
MnPASS is a great service that I'd love to continue supporting, but I will not tolerate being victimized, talked down to and stolen from, in my opinion.
This report was posted on Ripoff Report on 04/29/2011 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cofiroute-USA/Golden-Valley-Minnesota-/Cofiroute-USA-Cofiroute-MnPASS-MnDOT-Minnesota-Department-of-Transportation-Declined-C-723772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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