- Report: #529154
Report - Rebuttal - Arbitrate
Complaint Review: Cogeco
CogecoOffice of the President 950 Syscon Rd Internet Canada
Cogeco Cogeco Cable Canada Inc. purposely frustrates customers until they give up Cornwall, Burlington, Canada, Internet
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Cogeco Technical Support _________________________________________________ I am still unable to access my webmail. [continued below]....
Dear Mr Consumer
Unfortunately, for security reasons, we cannot divulge password information via e-mail. Please contact us at 1-866-774-8888 and one of our internet technical support representatives will be able to reset the password for you. Our representatives are available 24 hours a day 7 days a week for your convenience. I did call your home to see if I could catch you. I left you a voice mail. Thank you for your patience. We apologize for any inconvenience. _____________________________________________________________ At this point I had had enough and began the process of submitting complaints. BUT I encountered several problems at this stage as described below: The formal complaint form found at: http://www.cogeco.ca/cable/on/en/customersupport/contactus/making_a_complaint_form.html was completely useless as it would not let me continue passed a certain spot because it claimed I had not made a selection when in fact I had. It can best be described and explained on the screenshots I have provided. I am convinced this is done purposely in hopes that customers will get frustrated (as I have) and just give up on their complaints and in essence, allow the company to win. After this option was used up, I escalated my complaint to the CCTS (Commissioner for Complaints for Telecommunications Services) which was also a dead end. After submitting a lengthy discourse of my experience, I clicked on the SUBMIT button and the page just loads endlessly. This is not a browser problem as I have had the same thing happen with Internet Explorer and on another computer.
This report was posted on Ripoff Report on 11/26/2009 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cogeco/internet/Cogeco-Cogeco-Cable-Canada-Inc-purposely-frustrates-customers-until-they-give-up-Cornwall-529154. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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