- Report: #751531
Report - Rebuttal - Arbitrate
Complaint Review: Cohen's Fashion Optical 42nd Street New York City
Cohen's Fashion Optical 42nd Street New York City330 West 42nd St New York, New York United States of America
Cohen's Fashion Optical 42nd Street New York City -Horrible Service, Wrong Prescription- A total Nightmare! New York, New York
*Consumer Comment: Lie- cohen is not dedicate to customer satisfaction they dont even return calls
*Consumer Comment: Don't Take Those Complaints Too Seriously!
*UPDATE Employee: CFO customer issue
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I was called on July 7th to pick up my glasses. I went in on the 8th at 6:30. When I walked in and said I was there to pick them up I was rudely asked if anyone called me. Yes, in fact, they had. I was handed the glasses, not asked if they fit or anything and basically expected to leave. I tried them on and could tell the prescription was off. I asked the woman who helped me originally about it and she said they would be fixed by the 11th. I asked her again if I could just have my money back. She told me that I would need to speak to the owner/manager. He seemingly did not believe that the prescription was wrong so he tookthem himself. When he came back he told me that both lenses were wrong and to sit down as he fixed them (originally I was told only the left lense was wrong). I waited and waited. At 7:20 I asked to speak to him (so I could tell him I would come back). The woman came back and said he'd told me I'd have to wait. When he gave me the glasses back finally I again said they did not seem right. I asked for my money back and said that I had never had anyone pressure and bully me like the people at that store. I told him I'd had a panic attack they were so aggressive. I was told I was "some kind of actress" and that the reason I couldn't see in the glasses must be "all the pills [I] was on." Shocked does not begin to describe how I felt. I took my glasses and walked out.
The next day I took my glasses to my usual place and had them check the prescription. I was told they were so far off it was unbelieveable. He had no idea what they had done to those glasses. I can't believe that this store (Cohen's) could send people out with the wrong prescription- and be so ugly and rude and aggressive on top of it.
I am in the process of reporting this store to corporate, the Better Business Bureau and my credit card company. I have told everyone I know to avoid them and their horrible business practices!
This report was posted on Ripoff Report on 07/11/2011 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cohens-Fashion-Optical-42nd-Street-New-York-City/New-York-New-York-10036/Cohens-Fashion-Optical-42nd-Street-New-York-City-Horrible-Service-Wrong-Prescription--751531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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