• Report: #1164120

Complaint Review: Coinmach Corporation

  • Submitted: Tue, July 22, 2014
  • Updated: Tue, July 22, 2014

  • Reported By: DBMag — new york New York
Coinmach Corporation
Nationwide USA

Coinmach Corporation APPALLED.. even the BBB couldn't help me Irving, TX Nationwide

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"I CONTINUOUSLY PROMISED TO SEND ME REFUND CHECK - NEVER SENT - CONTINUOUS EXCUSES - THEIR RECORDS SHOWED MY CASE WAS CLOSED BUT A REFUND WAS NEVER GIVEN.


IN JANUARY OF 2014 COINMACH PULLED ITS MACHINES OUT OF BUILDING OVER A DISPUTE, LEAVING ME AND SEVERAL OTHERS WITH MONEY ON OUR CARDS. THE FIRST TIME I ATTEMPTED A REFUND, I WAS SENT ANOTHER CARD BACK. IT TOOK 2 PHONE CALLS TO CONVINCE THEM THAT THEY HAD PULLED OUT OF MY BUILDING EVEN THOUGH THEIR RECORDS SHOWED OTHERWISE. OVER THE NEXT SEVERAL MONTHS I CALLED 5-6 TIMES, EMAILED 4 TIMES AND WAS PROVIDED WITH SUCH EXCUSES SUCH AS: WE MOVED OFFICES, OUR RECORDS SHOW THIS WAS CLOSED BUT THAT WE NEVER SENT YOU A REFUND, "IM SORRY," ETC. I SPOKE TO SO MANY DIFFERENT PEOPLE - ONE IN PARTICULAR - MARYKAE CACIA WHO BEGAN IGNORING MY PHONE CALLS AND EMAILS. [continued below]....

..... THE LAST TIME I CALLED I WAS TOLD THAT A SUPERVISOR WOULD CALL ME BACK WITHIN A FEW BUSINESS DAYS AND IT NEVER HAPPENED. ON THREE DIFFERENT OCCASIONS I THREATENED TO GO TO THE BBB AND FILE A COMPLAINT. I NEVER GOT ANY RESPONSE. IT IS JUNE 21 AND I STILL HAVE NOT RECEIVED MY REFUND. THEY ESSENTIALLY CLOSED MY DISPUTE AND DIDNT BOTHER TO SEND ME THE MONEY." 

 

This was the e-mail I sent to the BBB... 3 attempts later, no response from Coinmach. The Better Business Bureau closed my case and didn't even publish the details of my complain on their site.

I don't even know what to say...


This report was posted on Ripoff Report on 07/22/2014 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coinmach-Corporation/nationwide/Coinmach-Corporation-APPALLED-even-the-BBB-couldnt-help-me-Irving-TX-Nationwide-1164120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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