• Report: #762554

Complaint Review: ColdStone Creamery

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  • Submitted: Mon, August 08, 2011
  • Updated: Wed, September 28, 2011

  • Reported By: Tsconlee — Kailua Hawaii United States of America
ColdStone Creamery
Scottsdale, Arizona United States of America

ColdStone Creamery Costco/ColdStone Gift Certificate Rip Off Scottsdale, Arizona

*Author of original report: Company Made Good.

*Consumer Comment: SCUMBAGS!

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My Mom bought her 6 children Coldstone Creamery Gift certificates (Book of 10) valued at $3.50 each for $25 each book of 10. Mom gave them to us at a family reunion in So. Lake Tahoe, CA.
Problem is So Lake Tahoe would not honor the gift coupons and when I returned home to Hawaii, no Coldstone would honor them here!  I checked the web address on the back of the gift certificate to locate a store that would honor them - no store in my state is listed.

Knowing a bit of the history of the sleazy former CEO of that Company, Doug Ducey, leads me to believe this was a giant scam to begin with.  I allege that Coldstone knew that not many stores would accept these so-called gift certificates and thousands of people would give them $25 each for nothing in return.

I will never patronize one of there stores, ever.  Furthermore a lesson this company apparently has not learned is that people unhappy with a company's practices or services will tell far more people about their experience with that company, than people who are satisfied with that company.  I plan to tell everyone I know what a giant scam this is.

This report was posted on Ripoff Report on 08/08/2011 03:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/ColdStone-Creamery/Scottsdale-Arizona-85258/ColdStone-Creamery-CostcoColdStone-Gift-Certificate-Rip-Off-Scottsdale-Arizona-762554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Company Made Good.

AUTHOR: Tsconlee - (USA)

A Cold Stone Rep emailed and called me to resolve the matter.  He gave me a $25 gift card and assured me that the stores will start accepting the coupons from Costco.  Thank You Rip Off Report.
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#2 Consumer Comment

SCUMBAGS!

AUTHOR: mr rik - (USA)

Their "ice cream" is nasty and unhygienic anyways.
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