- Report: #385544
Report - Rebuttal - Arbitrate
Complaint Review: Collection Company Of America
Collection Company Of AmericaChicago, Illinois U.S.A.
Collection Company Of America (The Most Ridiculous Excuse For A Company I Have Ever Talked To) Bill was paid in the full aomount requested. Company states they never received payment even after i sent the cleared check copy from my credit union CASHED BY CCA!! Chicago Illinois
*Consumer Comment: YOUR FIRST MISTAKE - WAS EVEN TALKING TO THEM -never acknowledge a debt with a CA.
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Reluctantly, but not wanting to taint my mothers PERFECT ( thats right, she has never had a collection bill in her life, which is why i cannot understand why ATT did not just send her a final bill) i decided to pay with 2 checks over the phone. since i only got paid bi-weekly. Which added $100 in check fees, and is absolutely LUDICROUS.............Sound like enough. Both of my checks cleared the bank on the days i had stated to CCA to withdraw the funds. All is good, everyone is happy. UNTIL, my mother gets a bill about a momth ago stating that they never recevied nor did they cash my second installment. I think to myself, no way is that possible. My mother calls and speaks with a "MANAGER" who tells her a fax # and asks her to get the copy of the cleared check with the dates CCA cased it and when it cleared and fax it to her. We did one better, my credit union not only gave me everything asked for, but wrote a certified bank letter to that effect. HERE IS WHERE THE BS BEGINS. We wait a month hoping to hear from someone that this issue has been resolved.
We get another bill, we call CCA again. No one has any record of any conversation or receipt of any fax. We fax everything again. Another month has gone by and now it is october. Another bill comes. We call CCA again, and to our surprise "Yes, Mrs. Evans, we have received your faxes. They have been declined as evidence on behalf of your payment and you still owe us $162.58. What happened to the $190 i ask?? What about the $50 fee?? We charge no such fee was what we were told. As of today, there is no one who will return any of the alomst 10 calls we have made. There IS a very obvious negative mark on my mothers credit. And, as far as I can figure out, unless I RE-PAY this $162.58, they will keep tellng me they never received or cashed the check...............
Can someone give me info on how CCA can refute a bank certified copy of a cleared check? (i sent them copies of both checks just to prove to them that i DID make 2 payments of $190) I have my bank statements, the cleared check copies and a certified letter from the manager of my credit union stating that CCA in fact DID RECEIVE and DID CASH both checks. I am at my wits end with these people. We have called and received the names and extensions of 6 different MANAGERS, non of whom have returned EVEN ONE call from us. How can a company cash a check from you, not distribute the funds as they should have, tell you they actually never received ro cashed this check in the first place, ask for a bank copy, receive the bank copy and then say it was no good????? How can a company steal my money and call a FEDERAL CREDIT UNION MANAGER A LIAR????? Beyond me. If anyone has any info on this please let me know..
This report was posted on Ripoff Report on 10/28/2008 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Collection-Company-Of-America/Chicago-Illinois/Collection-Company-Of-America-The-Most-Ridiculous-Excuse-For-A-Company-I-Have-Ever-Talked-385544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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