- Report: #1080253
Report - Rebuttal - Arbitrate
Complaint Review: Collectons
Collectons1730 30th Street Boulder, Colorado USA
Collectons CollecTons Sent The Wrong Item. CollecTons Refused to Exchange or refund amount without charging me for the shipping I prepaid and the shipping I had to pay to return the wrong item they sent me. The Manager, "Joel" was rude, refused to provide his last name or that of the owner. This company is a RIP OFF. Has horrible customer service. Reported to Better Business Bureau in Bolder Colorado. DO NOT BUY FROM THEM. HORRIBLE!!! Boulder Colorado
*Author of original report: CollecTons LIERS
*REBUTTAL Owner of company: CollecTons
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I contacted the company about purchasing a bill (currency) holder for a bill I purchased as a collector. I spoke with "Luisa" who after telling her that I was looking to protect a rare piece of currency and how I wanted to display it, directed me to an item on their website. I ordered over the phone this item directly with Luisa and charged my credit card. The item came and it was different than the one I orderd. I called Luisa and she told me that they must have sent me an old one by mistake and that I could return or exchage it for the one I orderd, but that I had to pay to the postage to return the item and that if I wanted a refund they would not refund my shipping costs. I asked to speak with the manager and a buffoon named "Joel" identified himself as the manager. When I asked his last name, he refused to give it to me. I told him I was send the wrong item and he said the same thing Luisa said. I asked to speak with the owner, Joel (The Buffoon) refused my request or even to tell me the name of the owner. I ASKED HIM IF I SHOULD PAY FURTHER FOR THEIR MISTAKE AND HE REPLIED, THAT IS OUR POLICY.
CUSTOMER SERVICE SUCKS!! DO NOT USE THIS COMPANY. THEY ARE IMO A RIP OFF!
This report was posted on Ripoff Report on 08/29/2013 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Collectons/Boulder-Colorado-80301/Collectons-CollecTons-Sent-The-Wrong-Item-CollecTons-Refused-to-Exchange-or-refund-amoun-1080253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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