- Report: #557829
Report - Rebuttal - Arbitrate
Complaint Review: College Snuggie Blanket - Officaial Site
College Snuggie Blanket - Officaial SiteInternet United States of America
College Snuggie Blanket - Officaial Site College Snuggie would not let me cancel an order - even when it was out of stock. Internet
*REBUTTAL Owner of company: College Snuggie
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When it didn't show up by 12/22/09, I looked at the fine print on the order confirmation that said it wouldn't be shipped for 2-3 weeks! I sent an email asking them to cancel the order. They sent an email back saying that they couldn't cancel the order because it had already been "processed".
The order didn't ship until 12/30/09 - 8 days after I tried to cancel the order! I didn't receive it until 1/11/10.
The phone number listed is completely automated, there is no customer support person to talk to. There is no invoice in the package. I've emailed them, asking for information about returning it. So far, I've gotten an automated response saying they'll send me an RA number - but I don't have it yet.
This report was posted on Ripoff Report on 01/21/2010 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/College-Snuggie-Blanket-Officaial-Site/internet/College-Snuggie-Blanket-Officaial-Site-College-Snuggie-would-not-let-me-cancel-an-order-557829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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