- Report: #735261
Report - Rebuttal - Arbitrate
Complaint Review: Collegebookrenter.com
Collegebookrenter.com3724 US Hwy 641 South Internet United States of America
Collegebookrenter.com unfair annd unethical return policy Internet
*UPDATE Employee: Book was not returned within allowed time limits
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My book was ordered from collegebookrenter.com on 4/16, but not delivered until 4/26. It was mailed back to them in the original packaging on 5/12, but they count the rental return date from the date it was ordered not recieved!!! Ridiculous!! This makes no sense to me. This company apparently has no desire to satisfy their customers at all. I talked to Dana supervisor at ext 1013, and she was annoyed that she even had to take my call and just kept saying "there's nothing I can do...it's our policy"...this is what customer service has come to, it's like talking to a robot. I asked her if she cared about customer service and apparently they do not.....stay away...far away, there are better companied out there that have ethical business practices.
This report was posted on Ripoff Report on 05/31/2011 05:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Collegebookrentercom/internet/Collegebookrentercom-unfair-annd-unethical-return-policy-Internet-735261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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