• Report: #398404

Complaint Review: ColoPure - AcaiPure

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  • Submitted: Fri, December 05, 2008
  • Updated: Sat, July 18, 2009

  • Reported By:Ellenwood Georgia
ColoPure - AcaiPure
2375 East Camelback Rd Phoenix, Arizona U.S.A.

ColoPure - AcaiPure Responded ad 4 a month's supply: ColoPure & AcaiPure 4 shipping cost-$5.95 & $4.95 respectively. SURPRISE...Credit card billed $45.95 & $44.95 respectively Phoenix Arizona

*Consumer Comment: I Had Similar Problems With This Company

*UPDATE Employee: CCN is here to help!

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I ordered ColoPure & AcaiPure for just their shipping charges of $5.95 and $4.95 respectively. However, my credit card was charged $45.95 and $44.95 respectively because allegedly I ordered three other items at the time I placed my order for the 'free' 30 day supply at just the shipping cost. Further, upon getting my credit card and attempting to reach some one at Central Coast Nutraceuticals, Inc., I learned that they had also signed me up for a Fit Factory trial and that my credit card would soon also be charged $29.95 monthly for this service that I did not authorize because I did not know I had it. SO, if you are unhappy with your experience with ColoPure and/or AcaiPure and wish to cancel your unauthorized order without holding to wait for a representative on their 888 #, you can cancel via their website: http://www.getorderhelp.com/contact.aspx?q=cancel

Sad
Ellenwood, Georgia
U.S.A.

This report was posted on Ripoff Report on 12/05/2008 07:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/ColoPure-AcaiPure/Phoenix-Arizona-85016/ColoPure-AcaiPure-Responded-ad-4-a-months-supply-ColoPure-AcaiPure-4-shipping-cost--398404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I Had Similar Problems With This Company

AUTHOR: Rwbovee - (U.S.A.)

I also ordered the free trial of Colopure and canceled within the trial period. but they kept charging me every month any way. I think they charge you and don't send the product because a lot of people don't check their bank account records. But I did a couple of months later because this gave me an overdraft. I contacted my bank and put a block on them and also contacted the company to tell them again that I had canceled. Lo and behold a couple months later they were billing me again and causing another overdraft. They billed my credit card using a slightly different name. I finally had to change my credit card number to stop this company. I lost a couple hundred dollars in overdraft fees to this company. I ended up using one bottle of their product and paying a couple hundred dollars for it. Not an honest company to deal with at all, so beware!
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#2 UPDATE Employee

CCN is here to help!

AUTHOR: Comp - (U.S.A.)

If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
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