• Report: #425327

Complaint Review: ColonCure - Acai Pure - Fulfillment Center

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  • Submitted: Tue, February 17, 2009
  • Updated: Thu, June 25, 2009

  • Reported By:lambertville Michigan
ColonCure - Acai Pure - Fulfillment Center
12399 Belcher Road S 140 Largo, Florida U.S.A.

Fulfillment Center - ACAIPURE - Life Fit - ColonCure I ordered the two products for a 30 day trial period and paid only the shipping charged of about $4.00 each Using my credit card. Received the products: Acai Pure and ColonCure. Used a few days; did not like theI tried to cancel. Called customer service # and they have already charged me an additional $89.31! Will not credit it back! I have called in their 14 day time period Largo Florida

*UPDATE Employee: It appears that the this complaint about AcaiPure is against the wrong product/company

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I ordered 2 products for a 30 day trial period and paid only the shipping charged of about $4.00 each. Acai Pure and ColonCure Acaipure Life Fit Lab. I tried to cancel. Called customer service # and they have already charged me an additional $89.31! Will not credit it back even though I have called in their 14 day time period. They hung up. Would not provide me names or owner or their company name or address! Called my bank and US interstate commerce and have filed a fraudulent claim against them as this is a federal crime crossing state lines. This is a scam! Beware!

Rus
lambertville, Michigan
U.S.A.


This report was posted on Ripoff Report on 02/17/2009 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/ColonCure-Acai-Pure-Fulfillment-Center/Largo-Florida-33773/Fulfillment-Center-ACAIPURE-Life-Fit-ColonCure-I-ordered-the-two-products-for-a-30-d-425327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

It appears that the this complaint about AcaiPure is against the wrong product/company

AUTHOR: Comp - (U.S.A.)

This appears to be a different company than Central Coast Nutraceuticals. None of our products actually charge those amounts, but just in case we recommend contacting your bank for the correct contact information on the companies that sell those products. If for some reason it still appears to be our company, please follow these instructions. If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.


Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
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