- Report: #1038972
Report - Rebuttal - Arbitrate
Complaint Review: Colonial Home Warranty
Colonial Home Warranty1000 N. West Street, Suite 1200 #711 Wilmington, Delaware United States of America
Colonial Home Warranty Extemely Poor Customer Service Wilmington, Delaware
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My appeal letters have been ignored, my emails have alson been ignored, my phone calls have not been returned, and I have been told that there are no supervisors available to speak with as "they are all very busy" and there is nothing more that can be done for me. Colonial chose to take the cheapest way out when a repair was possible tor a reasonable cost. The company will hide behind the fine print in you contract and bank on the fact that you probably will not actually ever choose to arbitrate their poor customer service since the cost to you to do so would be too high. DO NOT conduct business with this company.
My previous home warranty was with AHS (American Home Shield). It expired, so I went with Colonial after being bribed by their slick salesman on the phone, however I will not be renewing my Colonial contract. Other companies may be more expensive, but if I had it to do over again, I would opt for the slightly higher cost but much better customer service. I urge you to NOT conduct business with Colonial Home Warranty Company.
This report was posted on Ripoff Report on 03/29/2013 12:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Colonial-Home-Warranty/Wilmington-Delaware-19801/Colonial-Home-Warranty-Extemely-Poor-Customer-Service-Wilmington-Delaware-1038972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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