• Report: #992853

Complaint Review: Colonial Home Warranty

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  • Submitted: Mon, January 07, 2013
  • Updated: Tue, January 08, 2013

  • Reported By: L P Sandifer — Spring Texas United States of America
Colonial Home Warranty
1000 North West Street, Suite 1200#711 Wilmington, Delaware United States of America

Colonial Home Warranty They avoid repairs and or replacement on any item they claim to warranty by making up excuses by presenting their repairmen with any posible angle they can think of and then claim the repairman said t Wilmington, Delaware

*Author of original report: Colonia Home Warranty Major Rip-Off Artist

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I have had two claims on my warranty this past year.  The first claim was on a 1 year old pool pump and another one on a water heater.  The pool pump motor burned out due to a short and the water heater went out due to a valve and actuator needing replacement due to age. 

They refuse to repair or replace the pump because they claimed the pool man said the unit was struck by lightning, however, the pool man claims he said no such thing.  The repairman said he was asked a string of questions as to whether or not the type of damage could result from a multiple list of causes and he said they did not happen and were not the cause of the engine burning up but had the items they listed happen they could result in such similar damage, yet Colonial reported they would not repair or replace the pump because it was cause by a lighting strike which was totally false.
The refusal for fixing or repair the water heater because they dont cover the control valve and actuator even though it is a primary part of the water heater.
They will say and do anything they can to prevent doing anything for the money paid for their warranty.

This report was posted on Ripoff Report on 01/07/2013 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Colonial-Home-Warranty/Wilmington-Delaware-19801/Colonial-Home-Warranty-They-avoid-repairs-and-or-replacement-on-any-item-they-claim-to-wa-992853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Colonia Home Warranty Major Rip-Off Artist

AUTHOR: L P S - (USA)

I have had two claims on my warranty this past year.  The first claim was on a 1 year old pool pump and the other on a water heater.  The pool pump motor burned out due to a short and the water heater went out due to a valve and actuator needing replacement due to age. 
 
They refuse to repair or replace the pump because they claimed the pool man said the unit was struck by lightning, however, the pool man claims he said no such thing.  The repairman said he was asked a string of questions as to whether or not the type of damage could result from a multiple list of causes other than what he said and he said they did not happen and were not the cause of the engine burning up but had the items they listed happen they could result in such similar damage, yet Colonial reported they would not repair or replace the pump because it was caused by a lighting strike, which was totally false.
 
Their excuse for refusal for fixing or repairing the water heater was because they dont cover the control valve and actuator even though it is a primary part of the water heater that regulates the gas feed to heat the water and maintain temperature. They are a major disgrace to the industry and will say and do anything they can to prevent doing anything for the money their duped customers paid for their warranty.
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