- Report: #968083
Report - Rebuttal - Arbitrate
Complaint Review: Colonial Van Lines Relocation
Colonial Van Lines Relocation101 West Ohio St. Suite 2000 Indianapolis, Indiana United States of America
Colonial Van Lines Relocation pick up was 3.5 days late, delivery is 6 days late and counting! Indianapolis, Indiana
*Author of original report: Colonial Van Lines Delivered 11/18/12, 12 days late
*UPDATE Employee: To Whom It May Concern
Because of the delay in pickup, Colonial Van Lines told me that they would be unable to deliver in Tucson between Nov 1-6 as scheduled, but would deliver this past weekend, between Nov 9-11. They didn't show! I've now spent 6 nights on an air mattress on an empty house.
Of greatest frustration is the fact that Colonial Van Lines had been consistently unable to contact Ocean Moving, their agent, to provide accurate pick up dates and times. In Vermont, I waited home all day on 10/26 and 10/28 for pickup, not knowing when or if the movers would appear. In Tucson, I stayed home or very close to the house all weekend, thinking that the movers would arrive and that I needed to be available to let them in.
Also, Colonial Van Lines is now asking that I contact Ocean Moving directly for arrival times. This might have worked, but Ocean Moving isn't picking up their phone, and their Dispatch and Customer Service voice mail accounts are full.
I've been waiting (again) all morning for Colonial Van Lines to return my call from Friday to provide a new estimate.
Don't use Colonial Van Lines of Indianapolis.
This report was posted on Ripoff Report on 11/12/2012 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Colonial-Van-Lines-Relocation/Indianapolis-Indiana-46204/Colonial-Van-Lines-Relocation-pick-up-was-35-days-late-delivery-is-6-days-late-and-coun-968083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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