This complaint against Colonial Movers will read much like the others on here. I booked a move over a month in advance and was given a pick up date. The date was missed multiple times, but they did finally show up 4 days after the last date agreed upon. The company blamed weather, but the drivers stated when they got there that it had nothing to do with weather. Drivers stated they were rerouted to our move since the original truck booked was over loaded and unable to pick up my items.
Delivery was confirmed multiple times and not delivered when agreed upon. The company even called to say they would be there the next day... they didn't show up or call. Again I had to call and track them down only to get more excuses. I made multiple phone calls and was assured each time that it was taken care of and back on schedule. [continued below]....
..... Again, the truck was delayed. When I did finally get my items we discovered there were missing boxes and broken items. My wifes laptop computer was smashed!
I filed a claim per their request and was told that it would be taken care of in 90 days if I emailed them pictures and descriptions of items missing. I did so and was assured everything was received and my claim was in process. I called multiple times to check on my claim, left multiple messages, and didn't receive calls back.
When I did reach someone I was told it could take a total of 120 days for my claim to process. A week ago I called the claims department again; spoke with Joselyn Lopez, and was told they didn't have all the paperwork needed for my claim. So frustrating since I had tried to contact them multiple times. I resent all my information even though I had an email from the claims department stating they had everything they needed.
April 15th was 120 days. My claim was still "in process" as of this morning. My claim was denied since I cant prove my laptop was functioning before and I didn't tell the movers I was missing items when they dropped off my furniture. That makes no sense to me. Sounds like they could have broken all of my items and lost most of my furniture and I have no recourse.
I have a full record of every time I called, faxed, or emailed anyone at Colonial Movers. I even wrote down the names of the people I spoke with. I'll list a few now: Lois, Antionese Russell, Julia, Joselyn Lopez, Tinka at ext 320 ( a mgr who doesn't give out her last name), Janice, Frank, Aquan??, Gwen, Saundra, Tarnika, and multiple others I have listed at home.
This company ripped me off and I will let everyone I know to avoid them and all their sister companies. I plan to file a lawsuit Tuesday April 24th in order to recoup my costs for lost and broken items as well as the countless hours I've spent on the phone for the past 6 months. It's a shame that Colonial Van Lines couldn't do the right thing from the beginning. I wish I had looked at Rip Off Report sooner and used a different company. I have fought with this company since November 4th, 2011... and unfortunately the fight continues!