- Report: #440341
Report - Rebuttal - Arbitrate
Complaint Review: Colonmed 700
Colonmed 7003600 Oceanview Blvd #2 Glendale, California U.S.A.
Colonmed 700 TOOK MY MONEY AND NEVER SENT TRIAL PRODUCT UNTIL ALMOST A MONTH LATER, RIP OFF, TERMS AND CONDITIONS DESIGNED TO CONFUSE THE CUSTOMER, BREACH THEIR OWN CONTRACT AND BLAME THE CUSTOMER, TERRIBLE CUSTOMER SERVICE-PROOF IN EMAILS, CLAIM THEIR PROMOTION IS NOT A TRIAL OFFER EVEN THOUGH IT SAYS SO IN THEIR TERMS AND CONDITONS. Several complaints about this company scam on other websites. Glendale California
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According to Colonmed700's TERMS AND CONDITIONS:"The trial offer is designed to display the quality and effectiveness of the ColonMed700 product. This gives you the opportunity to try a 15 day supply FREE (just pay shipping and handling) so you can come to a decision for yourself if this is the right product for you."
I never had an opportunity to try a trial 15 day supply and come to a decision of whether or not this product was right for me because I did not receive this product until almost a month after I ordered it and by then you had already charged me for a 30-day supply. I am not going to let you take my money like that and not do anything to get it back. I WANT A REFUND!!!!. You breached your terms and conditions not me. If the terms and conditions include shipping and transit time, why did I receive the trial bottle on Dec. 13 instead of within the 3-5 business days as stated in your terms and conditions. And why was my 15 day trial period not extended due to an error caused by colonmed. If I would have received the product within the 3-5 business days I would had the opportunity to try your product as well as cancel if I was not satisfied. Every time I contacted customer support I was told to read the terms and conditions, however, the terms and conditions seem to contradict the way you conducted business with me. The terms and conditions is the catch: You are suppose to cancel the account within 15 days from the date you order which includes shipping and transit time and if you don't they automatically charge you $88.97 (including shipping) for a 30-day supply. There is no accommodation for the inconvenience they cause you as well as a breach in their own terms and conditions when they fail to send you a product with in 3-5 days. I am confused about the shipping and transit time being included in the 15-day trial period, especially when the shipping and transit time takes almost 30 days rather than 3-5 days as stated in their terms and conditions.
This report was posted on Ripoff Report on 04/02/2009 07:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Colonmed-700/Glendale-California-91208/Colonmed-700-TOOK-MY-MONEY-AND-NEVER-SENT-TRIAL-PRODUCT-UNTIL-ALMOST-A-MONTH-LATER-RIP-OF-440341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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