• Report: #409557

Complaint Review: Colopure Central Coast Nutraceuticals, Inc.

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  • Submitted: Thu, January 08, 2009
  • Updated: Sun, June 21, 2009

  • Reported By:New York New York
Colopure Central Coast Nutraceuticals, Inc.
2375 E. Camelback Road 5th Floor Phoenix, Arizona U.S.A.

Colopure Central Coast Nutraceuticals, Inc. Free trial that turns into monthly membership at a much higher price Phoenix Arizona

*UPDATE Employee: CCN is here to help!

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I signed up for the free trial offer for Colopure on Oprah's website. I got the free bottle. I stopped using it after a week since it didn't seem to be doing anything.

I happened to be checking my bank account yesterday and noticed two charges that I hadn't authorized. One for Acai-aSlim for $79.95 and one for the Colopure, which was $49.95. I never authorized either one of these. I called the company and was put on hold for 45 mintues.
After being on hold for that long, I was told that, on the website, if I had checked on terms and conditions, I would have seen that I would be charged if I kept the product more than 14 days, which it did not say in the body of the offer.

Both of these companies operate in the same way, there are no terms and conditions in the body of the offer, the bottles do not come with an invoice, and Acai-aSlim does not even have contact information on the bottle. I had to find their contact info by going back to the original offer and check, "contact us."

Both of these companies are behaving in an unethical manner. I am reporting them both to the Better Business Bureau and am hoping that you here will be able to do something to stop this. Thanks

Jane xxxxxx
New York, New York

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This report was posted on Ripoff Report on 01/08/2009 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Colopure-Central-Coast-Nutraceuticals-Inc/Phoenix-Arizona-10022/Colopure-Central-Coast-Nutraceuticals-Inc-Free-trial-that-turns-into-monthly-membership-409557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

CCN is here to help!

AUTHOR: Comp - (U.S.A.)

If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.

Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
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