This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
This all started in February on the 17th, 2011. We moved from Missouri to Wyoming in Aug/Sept 2010. I received 2 bills with different account numbers on them not knowing what they were for- the first had been sent directly to our home, the other forwarded from Missouri. It turns out that they were open tolls (I had thought they were not open yet due to construction). Anyways, the one from Missouri had a late fee and collection fee on it and I was trying to dispute it b/c I had JUST received the bill (the toll had been in October from what the statement said). The original charge was for $10, and then included a $5 late fee and $15 collection fee. I paid the Wyoming one without a problem, I had just received it, so ok pay the bill. I had told the rep that we had been in Wyoming since Aug/Sept 2010 and they had sent the notice to Missouri so I had no clue about it 'til it came months later (Jan/Feb). She (Tiffany, operator # 74) said there was nothing I could do because it was with the collection company and anyways, they mail them to wherever the plate is listed at the time the toll had been accrued. She gave me the number to contact the collection company (Linebarger Goggan Blair & Sampson, LLP). I called and spoke w/ Brent who searched through the system trying to locate the account. He found no record of it and said to call back on Monday. Needless to say, I haven't heard anything regarding this until today when we received a bill for $130!! I called to ask if anyone could help me with it, trying to explain what had happened and all the guy (David-mumbled his last name) kept saying was it's psychology. "A golfball looks big 'til you put it next to a baseball, a baseball looks big 'til it's next to a bigger ball..." He wouldn't listen at all and just threatened it would keep snowballing into a larger fee and just pay the $130. I told him I don't agree w/ it but fine, we'll pay the $30, but $130 was outrageous when I never heard about the $10 bill to begin with until it already had a late fee and collection fee. To top it off, they mailed it to an incorrect address in Missouri! Then they had no record of it in the system and I hear nothing 'til today, June 20th? He said he saw notes saying I was disputing the $30, and it would've ended up at $130 anyways. That's when he started using the whole psychology ball analogy. I asked him why would I pay one bill and not the other on the same day and he wouldn't listen at all. Just kept treating me like I was some kind of degenerate that was trying to scam. He got me to the point of crying, which unfortunately, my husband saw and that was it! He took the phone and yelled at the man for pushing me to the point of tears. There's got to be something or someone who can help with this!!! PLEASE!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
That night we got off the phone with the collection company, I started researching the tollway and the collection company for complaints. Seems like the collection company and the tollway are notorious for unfair practices!!! Anyways, I contacted the BBB, Ripoff Report, looked up the State Attorney General for Colorado and filed complaints with all the options listed, and found a complaint site on facebook regarding them. I was shocked when the tollway called me the next day to resolve it. I've seen that they've been in the news multiple times for at least a year or two now. The last article I saw included the facebook page too. I pray that this helps and that you get a resolution in your favor also. It's ridiculous how you're responsible to pay your fine regardless if you get the notice weeks/months later (and you don't know about it!). The rep told me that's how it works and ways to avoid it would be to setup an account (a couple of ways to do so) so it's automatically deducted and you won't run into the problem of fines b/c you don't receive the bill immediately. That's just silly, (we don't even live in the state) and my husband swears that if we ever accidentally find ourselves on an unmarked toll again in Colorado, he's going to swerve into the ditch to avoid the thing!! He says we've got better odds with the police and will know what the fee is and it would be cheaper in the long run paying them than the tollway!!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
I called E-470 and they were mailing bills to my old house - and I never got them. They offered to "settle" with me for $440 dollars
How did you get yours down to the reasonable rate?
They are telling me my only option is to go to a hearing with E-470, or to go to county court - and since it is in three counties I have to go to three county courts
I can not believe they want $582 from $22 in tolls they sent to the wrong address and never got forwarded to me. Any advice on how to proceed would be appreciated.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
I did get a call from Sandra operator #73, who did help me yesterday. We just completed the transaction for $30 to close the issue. She said we would no longer be getting anything from Linebarger and we do NOT owe the additional $100. Per my husband, I did tell her that he said that if we received anything ever again regarding this situation, we were going to get a lawyer. -Reason being after all the research we did on Monday night after receiving the notice, there were many issues where consumers were told the situation was taken care of and a month or so later, they received a bill again w/ more fees. She was amazing and I am so greatful for her b/c she LISTENED to what the situation was. Thanks again!!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
E-470 contacted Elise today and offered her a fair resolution, which she accepted and will complete tomorrow, June 22, 2011. E-470 stands willing to resolve customer's unpaid tolls, late fees and the expenses E-470 has incurred to notify these customers of their unpaid tolls, including collection costs. Please avoid a possible default judgment and subsequent suspension of your vehicle's registration by contacting Linebarger Goggan Blair Sampson or E-470 to resolve your account first.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.