- Report: #449441
Report - Rebuttal - Arbitrate
Complaint Review: Colorado River Adventures, Cherry Valley Lakes Resort
Colorado River Adventures, Cherry Valley Lakes ResortP.O. Box 1088 Parker, Arizona U.S.A.
Colorado River Adventures, Cherry Valley Lakes Resort Misleading and false information Parker Arizona
*UPDATE Employee: Trial Memberships Are Not Full Membersips
*Consumer Comment: CRA -- Colorado River Adventures is not so bad!
*Consumer Suggestion: over 30 min sales presentations and money givaways
We decided to go to the closest resort; Cherry Valley Lakes in Beaumont, California. First, because the (3) resorts we were actually interested in, were closed for the season and since our schedules were hectic and we didn't have the time to take too long of a trip, We figured that we would go there for the weekend, attend the presentation to find out all the specifics and pricing and will later use the additional Free Camping to visit the other resorts to check them out before purchasing the membership. We also thought that we could use the gas money to pay for the trip there and back and the $50 for groceries or something, so it all sounded great. We made not one, but several phone calls and the original representative, Rafael, Donna and the Manager, Jared, assured us that it was a good idea, that they just wanted us to have the opportunity to experience the resorts before purchasing.
Ironically, two family members received the same phone call as they had also recently purchased/Upgraded an RV / Trailer. One of the family members decided to come on the same dates with their own RV to find out about the resorts. We figured we could get a better deal if three families purchased the membership.
Once we got there, it wasnice, but we wouldn't never chosen that resort. You are along the freeway and there is absolutely nothing to do, especially if traveling with kids. Don't let the brochures fool you. It was small and, not our typical camping get away, but we were there mainly to attend the presentation and get the specifics and pricing.
Our (90) minutes presentation, turned into 2 hours and 45 minutes. Everything sounded just great. The other resorts were really good and we were really looking forward to visiting them, we were about 90% sold on the whole deal, including the other family member. Right about the 2 hours and 35 minutes mark, we were told that: The additional (20) free camping nights HAD to be at that specific resort ONLY; We could only use the free nights every 60 days in between, Weekends and Holidays were excluded, we also had to use (5) consecutive nights and we were not allowed to divide them. Meaning that if you use (3) nights only, it will be considered (5). We told them that it was not the way it was explained to us, not to mentioned that the other family member got the same exact information, as well as having all of it in the confirmation letter mailed to us. They told us that there was nothing they could do, that they used to let people visit their other resorts before purchasing, but they stopped that offer (9) years ago.
At that point, they just straight up asked us if we were going to buy or not, we told them not at that very moment because of the false information. Right at that moment, they handed us the gifts, got up and left us sitting there. We were stunned!
The resorts are family owned, so if they had a chance to make $21,000.00 in one presentation, what was the big deal right? Not to mentioned, it was promised to us and we had it on a confirmation Letter
They gave us the instructions on how to get the $100.00 REBATE for gas. Yeah, it was not a gas card as they said. We have to mail-in receipts from a specific gas station, but you can't send a receipt for $100.00, or two of $50.00, you are only allowed to send a receipt for the maximum of $25.00 per month, which it means that you will not get the $100.00 for (4) months.
It was not worth the drive at all.
They did give us a $50.00 checkjust about the only truthful thing.
Once we got home, I decided to call the Sales representative and the Manager in Parker Arizona, but I didn't get anywhere, he straight up told me that it was too bad we didn't like the resort, he wished me a nice day and hung up on me
So, just make sure you get all the information, facts before committing to Anything, I do have it in writing, but it didn't help, they just didn't care.
I guess they didn't want to make a saletoo bad for them.
I found the whole deal Misleading and Deceptive.
Some City, California
This report was posted on Ripoff Report on 05/06/2009 09:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Colorado-River-Adventures-Cherry-Valley-Lakes-Resort/Parker-Arizona-85344/Colorado-River-Adventures-Cherry-Valley-Lakes-Resort-Misleading-and-false-information-Par-449441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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