- Report: #1065645
Report - Rebuttal - Arbitrate
Complaint Review: Colorado River Adventures - Emerald Cove Resort
Colorado River Adventures - Emerald Cove Resort2715 Parker Dam Road Earp, California USA
Colorado River Adventures - Emerald Cove Resort Promotional Offer Lack of information when they book the offer - BEWARE Earp California
*General Comment: Unfair in rebuttal
*General Comment: Rebuttal
*REBUTTAL Individual responds: good luck with the legal issues
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Like many of you, I received a promotional offer from Colorado River Adventures Emerald Cove Resort for a 3-day/2-night stay that includes $1000 of camping credits (20 nights), a tablet and $100 gas credit. I figured I didn't mind sitting through a 90-min time share presentation - it would be fun and the place looks nice.
The main problem is that they DON'T tell you that there is a massive restriction on the 20 nights of free camping. Thank goodness I checked on RipoffReport.com to see that someone else had already found out. The 20 nights do NOT include weekends or holidays, you have to book them in 5-night blocks and you can only book one block every 60 days and they are only good for 1 year. The 1 year was the ONLY part they told me on the phone.
I called to cancel the promo stay BEFORE i went. The woman on the phone said "i didn't know there was a restriction, let me check." Then she passed me to another woman who said "she didn't know either, but she asked and that was right." Then she tried to convince me to come anyway and I told her no thanks - she abruptly hung up - got to get to the next guinea pig I guess.
I just don't understand why they don't tell you the truth up front - they have nice resorts, make me a good offer that I could use and I would absolutely come. You don't have to bait and switch people to sell stuff - just make them a good offer and we will come.
One other thing - they are trying to sell timeshares - and they are quite pricey. If you're interested in buying one, there are many DISCOUNTED ones for sale at www.sellmytimesharenow.com - i'm sure these would be a much better deal than buying one at full price...
Emerald Cove - invite me again, be honest, and offer me something I can use and I promise I will come.
This report was posted on Ripoff Report on 07/09/2013 02:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Colorado-River-Adventures-Emerald-Cove-Resort/Earp-California-92242/Colorado-River-Adventures-Emerald-Cove-Resort-Promotional-Offer-Lack-of-information-whe-1065645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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