• Report: #251119

Complaint Review: Columbia House DVD Club

  • Submitted: Wed, May 30, 2007
  • Updated: Thu, May 31, 2007

  • Reported By:Cincinnati Ohio
Columbia House DVD Club
PO Box 91601 Indianapolis, Indiana U.S.A.

Columbia House DVD Club Ripoff dishonest fraudulent billing did not sign up for Club Indianapolis Indiana

*Consumer Suggestion: Cant get ahold of a real operator?

*Consumer Suggestion: Columbia House returns

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I did not sign up for the Columbia House DVD club and I received a package with a DVD and a bill stating that I signed up for the club. I tried calling their "800" number to speak with someone - only to be led in a loop of the "please press this number" for this and that and no press this number to speak to an actual person. I then noticed that I received emails telling me that I signed up for the club - I had ignored these since I did not think it meant anything.

I have also emailed them telling them that I did not join the club and I refused to pay for the DVD and would report them. I am angry that any company can get away with this. I did not confirm my club membership on their damned web site - just went there to get a customer service email address.

It is my understanding that if an unwarrented package is delivered to you - that it is the senders responsibility- Is this true? Also, from reading other people having experienced the same thing as I have - I think that a class action suit should filed- Where do I sign up - This is incomprehensible and they should not be allowed to do this.

Vera
Cincinnati, Ohio
U.S.A.

This report was posted on Ripoff Report on 05/30/2007 05:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Columbia-House-DVD-Club/Indianapolis-Indiana-46291-0601/Columbia-House-DVD-Club-Ripoff-dishonest-fraudulent-billing-did-not-sign-up-for-Club-India-251119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Cant get ahold of a real operator?

AUTHOR: Cacharel - (U.S.A.)

I have found the number to talk to a real person for BMG OR COLUMBIA HOUSE I found this a the BBB. and there is a long record to go with it! the phone number is 1-317-542-6421. I cant remember the ladies number, but im sure my husband is going to have a long chat with her since they made my husband have an overdraft fee on his acct at the bank, being he's in NJ right now trying to come home and we live in ohio, but has no money thanks to columbia house! SO THANK YOU VERY MUCH MY HUSBAND HAS TO SLEEP IN HIS CAR BC OF THIS COMPANY!!! gggrrrrr!!!!
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#2 Consumer Suggestion

Columbia House returns

AUTHOR: Patty - (U.S.A.)

I have been a Columbia House customer for about 6 years. Every now and again I forget to decline the selection and it gets sent to me. I simply mark through my address (make sure you scratch through the bar codes too) and put "Return to Sender" and stick it back in your mail box. They will credit your account.

Next, write them a letter and tell them the account was set up fraudulently. When you join their club, you get so many videos for a certain amount of money. You need to remind them that you have not requested any videos so that should be their cue that you didn't open the account. In the letter, request the account be cancelled. Mail the letter certified mail.

Each month, they will send you a reminder in the email about your monthly selection. While awaiting the account to be cancelled, make sure you decline whatever the selection is each month or you will get another one....and if you do, just do like the first one.
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