- Report: #140623
Report - Rebuttal - Arbitrate
Complaint Review: Columbia House
Columbia House1400 N Fruitridge Avenue, Terre Haute, Indiana U.S.A.
Columbia House overbilling Ripoff Terre Haute Indiana
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It is quite clear that I never ordered them as they were shipped to my previous employer's address.Shipment was refused and returned to Columbia House (what the client service rep told me to do). I posted opposition to my Credit Card Company and they refunded me the money. Simultaneously I ordered and received DVDs but, unfortunately, my Credit Card Company also refunded me this amount which is about $70 but I am no longer sure with all the adjustments, returns, etc. I was waiting to get an invoice to be able to send in this amount but instead received invoices for the DVDs that I never ordered or received. I have called them and wasted many HOURS on the phone. Each time they say that they will rectify my account and send me a correct bill. Last time I called them on March 31, 2005 and spoke to Stella from Management Department. She was very nice and helpful - even called me back. I told her that now Columbia House was threatening to report me to a National Consumer Reporting Service. She promised that this would be rectified and a new invoice would be sent. She also apologized for the nasty letter I got.
I just received another invoice dated April 15, 2005 to which they have added an additional $70.59 (amount due on contract for 3 remaining selections that I am supposed to purchase) to the cost of the DVDs that I never ordered or received. In addition, they have reported my Unsatisfactory account to the consumer reporting service and say that unless I pay then $218.42 now will give this to a collection agency.
San Diego, California
This report was posted on Ripoff Report on 04/27/2005 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Columbia-House/Terre-Haute-Indiana-47811-1131/Columbia-House-overbilling-Ripoff-Terre-Haute-Indiana-140623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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