- Report: #49877
Report - Rebuttal - Arbitrate
Complaint Review: Columbia House
Columbia House1400 North Fruitridge Avenue Terre Haute, Indiana U.S.A.
Columbia House, Columbia House Video Library, Columbia House Video Collection rip-off Terre Haute Indiana
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Sadly, when you call the number you must have your account number. This is the only way that you can talk to a customer service person, is if you have your account number! In September of 2002, I received a statement telling me I owed $43.52. I called right away, to let thme know that I did not recieve any merchandise yet. Boy was this a mistake.
After five attempts of going through an automated system, and waiting 15 to 20 minutes. I kept getting disconnected. I wrote three letters from September to October. Then in Mid October I got a letter telling me I would be put into a collection agency if this bill was not paid in thirty days.
I called eight times, when finally I was connected to an actual person. They told me they would re-process a claim and send me out the merchandise I ordered. As a safety net, I requested their fax number.
Well in Mid November I received a nasty letter stating it was a pre-collection notice, and payment had to be received in 10 days. I called again, this time after 5 tries, and forty minutes of being on hold; I was able to again talk to a customer service rep 'Leo'. He told me they would take care of the situation, and my merchandise would be reordered and shipped. To be on the safe side, I faxed over a letter an explained the whole situation. Then in Late December, I received a letter from "Collection Corp", a collection agency that was collectin for my long over due balance!!
I called the number that was listed to no avail. Every time I called, it would send me to a voice mail that was "full", and hang up on me. Finally I tried the "Pay your bill" voice mail. All it did was give instructions on how to put my check in an envelope and mail it to "Collect Corp.
I wrote Collect Corp two letters. One was a dispute letter, the other was a full account of what happened, with names and copies of the letter I mailed, and faxed. NO ANSWER!! Just two more "Your credit is on the line" letters. Finally in February of 2003, I called Columbia house for the 50th time.
I tried to enter the area to talk to a customer service rep. I got a message that said" this account hass been turned over to Collect Corp call them at 1-800-528-6093. My friend called Columbia house, and after checking the status of his account, he turned the phone over to me. I gave "Andrew" my whole story. "Yes, I see here all the notes about you never receiving the Merchandise. It appears that this was never shipped, because your original order wasn't approved because it had to be pre-paid."
So I agreed to pre-pay the order. I sent in a check, for $44.52. Well the order never came. I am still in a collection agency, and Columbia House has my money. Money for merchandise I am sure I will never see. So I say to you, NEVER ORDER ANYTHING FROM THESE GUYS THEY ARE RIP-OFF ARTISTS!!!!
This report was posted on Ripoff Report on 03/19/2003 05:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Columbia-House/Terre-Haute-Indiana-47811/Columbia-House-Columbia-House-Video-Library-Columbia-House-Video-Collection-rip-off-Terr-49877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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