• Report: #42243

Complaint Review: Columbia House

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  • Submitted: Tue, January 21, 2003
  • Updated: Thu, October 28, 2004

  • Reported By:Norristown Pennsylvania
Columbia House
www.columbiahouse.com Internet U.S.A.

Columbia House dishonest fake phone numbers ripoff fraudulent billing Internet

*Consumer Comment: Contact names and addresses

*Consumer Suggestion: This guy is ignorant.

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I ordered the DVD's off the internet and paid for them with my credit card (I authorized payment one time) ever since then they have been charging my card. I called my bank and they gave me their phone number to call them and THEY SENT MY BANK THE WRONG NUMBER. Now I have to go through disputing this charge with my bank and hope they can contact them in some way. They sen me DVD's that I didn't order and they charge it to my card. I send them bank and the post office say they can't deliver to that address. Somebody help me!!!

Christina
Norristown, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 01/21/2003 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Columbia-House/internet/Columbia-House-dishonest-fake-phone-numbers-ripoff-fraudulent-billing-Internet-42243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Contact names and addresses

AUTHOR: Linda - (U.S.A.)

Christina in Norristown, et al:

I've been reading all the comments about Columbia House from everyone. These are all comments similar to my situation.

I've known about the Rip-off Report site since early on in my problems, but held off posting comments while I worked with Columbia House in good faith to try to get the return of my $70.00+. It's been 9 months.

I initially tried everything everyone else did: e-mails that received "canned" replies, phone option hell, registered letters to Terre Haute, cancelling my "membership" [laughter], cancelling my credit card to get it out of their system (which eventually worked) and demands to talk with a supervisor [OK, more laughter].

I eventually complained to the BBB of Indiana. Nothing.

I finally decided to up the ante. I complained to:

#1 Mr. John D. McCullough
Office of the Attorney General
State of Indiana
302 West Washington Street, Fifth Floor
Indianapolis, IN. 46204
+
#2 (My home state):
Mr. Randall M. Dana
Office of the Attorney General
State of Ohio
30 East Broad Street
14th Floor Dept. No. 066
Columbus, OH 43212
+
#3 Shirley Li
Internet Bureau
State of New York
Office of the Attorney General
120 Broadway
New York, NY 10271
(www.oag.state.ny.us)

Guess what? I heard immediately from all three Attorneys General's offices who in turn simultaneously contacted the BBB of Indiana.

The BBB then immediately contacted me. And guess who else contacted me immediately by letter (and you'll want to get your pens and pencils out boys and girls, because you'll really want to write down this little piece of information):

Ms. Maura McLoughlin
Director
Consumer Relations
Columbia House
1221 Avenue of the Americas
New York, NY 10020-1090
Telephone: (212) 596-2653
Fax: (212) 596-2657

So far, Ms. McLoughlin has sent 2 letters and is still continuing to try to squirm out of her financial obligations but I don't intend to quit.

I've already written off the $70.00+ as an expensive lesson, but I intend to continue to pursue my money. At this point I HAVE THE OFFICES OF 3 ATTORNEYS GENERAL BREATHING DOWN HER NECK.

In fact, I've just received a letter from Ms. McLoughlin recently, and it was IMMEDIATELY (and I mean within days) followed by one BBB letter plus 2 letters and an e-mail from the office of all 3 Attorneys General asking if her reply was satisfactory to me. It wasn't, but the sense of satisfaction this has given me to have the wolves nipping at Madame Director's heels is MAWVELOUS DAHLING.

Oh, and one more thing. I've been copying CH's Chairman & CEO on all of this. Not that I believe he would ever read any of it but it makes me feel better. And THAT address would be:

4. Mr. Brian Wood
Chairman & CEO
Columbia House
1221 Avenue of the Americas
New York, NY 100200-1090

Anyway, I would suggest everyone contact AT LEAST the Attorneys' General office / Fraud Division of your own state. You'll need to spend the time documenting everything, which is very time consuming, but you may be stunned at the response.

You may not get your money back but if your complaint is legitimate, what have you go to lose? You may also be adding information/documentation that can help one of these Attorneys General's Offices eventually build a case that has some teeth.

P.S. I hope I didn't transfer any of the info above incorrectly (like mailing addresses or web-site addresses). You can always confirm them on the internet.

Good luck!
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#2 Consumer Suggestion

This guy is ignorant.

AUTHOR: Jon - (U.S.A.)

When you sign up with Columbia House, you have a monthly subscription in which they send you a Director's Selection notice and the latest offers and deals.

If you fail to respond to the Director's Selection (basically the DVD of the month) by phone, or Internet, or mail, you will be automatically sent the DVD and charged. That's what you sign up for when you become a member of Columbia House. It's a great company and I LOVE the prices on their products.

www.columbiahouse.com

Thanks,
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