- Report: #124222
Report - Rebuttal - Arbitrate
Complaint Review: Columbia Telecommunications
Columbia TelecommunicationsPO BOX 4065 Farmingdale, New York U.S.A.
Columbia Telecommunications Rebate Rip-Off! No responses to e-mails or phone calls! Do not purchase items from them!!! Farmingdale New York
On June 13, 2004, I sent an e-mail inquiring about the rebate and was sent as e-mail response: "Thank you for your inquiry, we are looking into your request. Due to the success of our rebate program, we are experiencing a significant amount of inquiries. We value your support, and will respond to your request shortly. Thank you. Columbia Rebate Processing Department"
On July 19, 2004, I called and left a message but never heard back from them.
On December 23, 2004, I called (631)501-5000 to inquire about the rebate and the rep said that the rebate department works part-time and that she would take down my number. I asked for their number and she stated that the only number that she had was an (800) number. I explained that I had tried calling that number before but it was either busy, the mailbox was full or that no one returned the call. She also suggested that I contact Fry's to ask for the rebate. I explained to her that it is the responsibility of Columbia Telecommunications to offer the rebate. When I asked for the person in charge of the rebate department, she stated that it was David Giladi.
This has only been the second time that I have had problems with claiming a rebate. But this is because I practice follow through on my rebates. So word to the wise: COPY ALL DOCUMENTS MAILED OUT INCLUDING THE FRONT AND BACK OF YOUR RECEIPTS, UPC CODE, ETC.
This report was posted on Ripoff Report on 12/23/2004 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Columbia-Telecommunications/Farmingdale-New-York-10802/Columbia-Telecommunications-Rebate-Rip-Off-No-responses-to-e-mails-or-phone-calls-Do-not-124222. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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