- Report: #1116364
Report - Rebuttal - Arbitrate
Complaint Review: Columbian Green Coffee
Columbian Green Coffee2122 S. 950 E. Provo, Utah USA
Columbian Green Coffee Sensibly Slim additional charges Provo Utah
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Ordered the product on 12/10/13 for $5.95. Offer states if not cancelled in 12 days you will be charged for monthly repeating order for $89.95. After 6 days from time of order i had not recieved the order and decided to cancel so I wouldn't incur the additional months charge. I did recieve the product 8 days after time of order.
When I called to cancel the order on the 16th, there was a message that said a cancellation fee would be charged to my card if I was outside the 12 day window. I spoke to a representative who acknowledged i was within the 12 days and cancelled my order for no additional fees. Got my credit card statement and on the 16th was charged an additional $5.95. Called the company for a credit and was told i selected the phone option of cancelling for $5.95. informed the rep that I cancelled within the termination window. [continued below]....
Another mail order company with bad service.
This report was posted on Ripoff Report on 01/17/2014 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Columbian-Green-Coffee-/Provo-Utah/Columbian-Green-Coffee-Sensibly-Slim-additional-charges-Provo-Utah-1116364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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