I received a free consultation from this group for rhinoplasty in June 2011 to which I was provided with an estimate of my cost for my surgery to be rendered, upon my paying my deposit, I scheduled my pre-op appointment and was provided the date of my surgery. After my pre-op appointment, I called to pay my final balance where I was advised that
the office had made a mistake in regards to the price they quoted me for my implant for my nose which would result in an additional $250.00 to which the amount would be added to my account. The contract CLEARLY states that changes to the anesthesia and/or hospital fees could be subject to change, and would be the responsibility of the patient. What
this further relays is that any changes to ANYTHING else is the responsibility of the FIRM. So therefore, they asked me to pay a higher amount, thus changing our original contract, to which I declined. I told them I would happily pay the original contract amount and keep my original appointment with the original promises that were spelled out on the contract. They told me they would not honor the original contract and wanted the additional money, so I told them, I would not re-sign a
new contract with the new price, and since they wouldn't honor our previously ratified contract, they were free to issue me a refund and we will part ways. They have since issued me a refund LESS a $200 deposit,
to which they forfeited when they breached the initial agreement. When I went to the office to receive my monies back, they provided me a copy of a hippaa form which is a SUPPLEMENTAL form to the contract which they stated they would not honor which is now NULL and VOID, they kept $200 of my money.
This is called a bait and switch. There are consumer laws that protect us against this type of stuff. I have sent this firm a demand letter, and should they fail to refund my money in FULL, I WILL be filing a lawsuit with my local municipal court. From the way I was treated by the office manager MaryBeth, right down to the surgeon herself, it seems like this was a scam from the start. I believe they wait until people are excited and happy about their surgeries and then they jack up the price, lie about the reason, and then if you cancel, which you are WELL within your rights to do so, they make off with your $200. I have never seen people step over dollars to pick up dimes. It's PATHETIC.
I will be sure to keep this updated. I hope no one ever has to go through what I did. Now I have to drive 8 hours to see another surgeon.