• Report: #755297

Complaint Review: Columbus Institute of Plastic Surgery

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  • Submitted: Tue, July 19, 2011
  • Updated: Sat, December 22, 2012

  • Reported By: MsLove219 — Columbus Ohio United States of America
Columbus Institute of Plastic Surgery
6499 E. Broad Street #130 Columbus, Ohio United States of America

Columbus Institute of Plastic Surgery Dr. K. Roxanne Grawe Unethical Practices with this Plastic Surgery Facility Columbus, Ohio

*General Comment: Just wondering

*REBUTTAL Owner of company: Still posted without leaving your name.

*REBUTTAL Owner of company: Still posted annonymously.

*Consumer Comment: Patient Rebuttal

*REBUTTAL Owner of company: Very Interesting

*Consumer Comment: Former Grawe Patient

*UPDATE Employee: Apology for Experience

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I received a free consultation from this group for rhinoplasty in June 2011 to which I was provided with an estimate of my cost for my surgery to be rendered, upon my paying my deposit, I scheduled my pre-op appointment and was provided the date of my surgery. After my pre-op appointment, I called to pay my final balance where I was advised that
the office had made a mistake in regards to the price they quoted me for my implant for my nose which would result in an additional $250.00 to which the amount would be added to my account. The contract CLEARLY states that changes to the anesthesia and/or hospital fees could be subject to change, and would be the responsibility of the patient. What
this further relays is that any changes to ANYTHING else is the responsibility of the FIRM. So therefore, they asked me to pay a higher amount, thus changing our original contract, to which I declined. I told them I would happily pay the original contract amount and keep my original appointment with the original promises that were spelled out on the contract. They told me they would not honor the original contract and wanted the additional money, so I told them, I would not re-sign a
new contract with the new price, and since they wouldn't honor our previously ratified contract, they were free to issue me a refund and we will part ways. They have since issued me a refund LESS a $200 deposit,
to which they forfeited when they breached the initial agreement. When I went to the office to receive my monies back, they provided me a copy of a hippaa form which is a SUPPLEMENTAL form to the contract which they stated they would not honor which is now NULL and VOID, they kept $200  of my money.

This is called a bait and switch. There are consumer laws that protect us against this type of stuff. I have sent this firm a demand letter, and should they fail to refund my money in FULL, I WILL be filing a lawsuit with my local municipal court. From the way I was treated by the office manager MaryBeth, right down to the surgeon herself, it seems like this was a scam from the start. I believe they wait until people are excited and happy about their surgeries and then they jack up the price, lie about the reason, and then if you cancel, which you are WELL within your rights to do so, they make off with your $200. I have never seen people step over dollars to pick up dimes. It's PATHETIC.

I will be sure to keep this updated. I hope no one ever has to go through what I did. Now I have to drive 8 hours to see another surgeon.

This report was posted on Ripoff Report on 07/19/2011 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Columbus-Institute-of-Plastic-Surgery/Columbus-Ohio-43213/Columbus-Institute-of-Plastic-Surgery-Dr-K-Roxanne-Grawe-Unethical-Practices-with-this-755297. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Just wondering

AUTHOR: Concerned - (United States of America)

Just wondering if dr shaw is so experienced why would he leave a student im training
To work on people very scary that people trust that its safe but then see reports
Makes me never wanna trust a plastic surgeon again yes there are risk ,but
Isnt more of a risk to put someone inexperienced in charge ive seen both drs and
I did like them both I didnt have the outcome I wantef but living with it but
Whos more at fault I feel I got jaded I have uneveness and still sore after 2 half yrs
Its damaging to anyone who gets left with problems he did try to fix pqroblem but I
Had to pay more money which I thought wasnt rite yes students need training but
Supervised not to run an office and if th we staff knew she wasnt that great
They shouldn lie n say shes does super work if shes butcherd people
Makes no sense why lie and allow people to go threw that I no I asked
A few of the girls and they all said id be fine and she knew what to do
I feel like its all a money game
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#2 REBUTTAL Owner of company

Still posted without leaving your name.

AUTHOR: Mary Beth - (United States of America)

We are happy that you had a good experience with her.
Most patients that weren't afraid to give their names said something different.
Good luck with your future surgeries with her.
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#3 REBUTTAL Owner of company

Still posted annonymously.

AUTHOR: Mary Beth - (United States of America)

I am very happy that you had a great experience with her. Most other patients that actually give their name did not.

We wish you luck with having your breast's done by her.
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#4 Consumer Comment

Patient Rebuttal

AUTHOR: Prior patient - (United States of America)

First, I find it interesting that the not-so-professional and not-so-courteous employee just backed-up my allegations that they were not professional or courteous by the rebuttal to my comment.  I am not Dr. Grawe - I am, as stated, a previous patient of hers and am more than allowed to stand to her defense when I feel as if someone is saying something negative against her and I don't believe it is warranted.  I stand behind my comment that she did a great job and I will, when ready to have my breasts done, go where she is, rather than come back to the clinic that I thought was rude every time I came in...and again, the rebuttal just proves how rude they are when they are accusing a patient of being the doctor to fake a rebuttal.  Dr. Grawe had a great bed-side manner, made me feel very comfortable, and did a great job on my stomach - I am a former patient, and that is my testimony.
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#5 REBUTTAL Owner of company

Very Interesting

AUTHOR: Mary Beth - (United States of America)

Seems that this 'former patient' has an indepth working knowledge of office procedures and policies for as stated in the response 'the doctor has no control over the prices'.

Absolutely untrue! If this is Grawe posting this pretending to be a patient, just trying to blame someone else for her mistakes she needs to stop.
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#6 Consumer Comment

Former Grawe Patient

AUTHOR: Prior patient - (United States of America)

First, the doctor is not responsible for the fees charged, nor is she responsible when the office staff is rude.  The doctor is only responsible for providing the information and fees that the office staff produces - and the performance of her staff if you report to her that they were not doing a good job, as well as her performance in carrying out your procedure. I, as a former patient of Dr. Grawe, do not find it appropriate that the staff is putting the blame on her for this situation...in which she didn't control most of.

I too had issues with this facility - the staff is not very professional and certainly not the most courteous or helpful.  But, I found Dr. Grawe very pleasant, personable and forthcoming in what the procedure was going to be and what I should expect as an outcome - she had a great bed-side manner and I felt very comfortable with her performing my surgery. 

She did a fantastic job with my tummy tuck and I couldn't be more happy with the results - I wish I had done it years earlier.  I was very disappointed to find out during a follow-up visit that Dr. Grawe was gone from the facility, and personally, I would follow her to where she was going rather than going back to the surgery facility - I have every faith in her abilities and again, thought she was very pleasant, professional and personable...and did a fantastic job - my tummy looks great.  The facility needs to take responsibility rather than putting off the blame on the doc.
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#7 UPDATE Employee

Apology for Experience

AUTHOR: Mary Beth - (United States of America)

As the office manager for the Columbus Institute of Plastic Surgery,

I would like to extend a sincere apology for your experience and let everyone know that K. Roxanne Grawe is no longer with the Columbus Institute of Plastic Surgery. 

Your experience was not the norm of an individual with our company and we have taken steps to rectify the situation.

Again, sincere apologies. We hope that by returning your monies we have helped to ease the discomfort of an experience you should be able to be excited about....

We hope this finds you well and looking forward to time with your family during the holidays.
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