- Report: #1047008
Report - Rebuttal - Arbitrate
Complaint Review: ComCast
ComCast921 Houston Northcutt Blvd Internet United States of America
ComCast Comcast, Xfinity TERRIBLE to non existent customer service, incorrect billing Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
When one calls, there are excessive waits, disconnects, rude behavior, and inaccurate data given.
Example. When internet was slow, I was told "the problem with with my router" and I should buy (or better yet) lease one from Comcast. I possess a class 1 radio and TV license as i was a chief engineer of a radio station (when class 1 licenses were needed). I explained to her that she was incorrect, and suggested 2 or 3 other issues that could help. The response was inchoate, rude and unbecoming of any employee. She then told me, after my insistence, they would send a tech to my house, but it would cost me 50$ if they found the problem on my side! (yes, I had to insist someone come out and repair a device I was leasing.) Comcast came out, the techs were great (and always are). They told me this happens routinely when one calls. The problem was fixed, and it was as suspected, their issue. The tech gave me a local number to call and complain about because he was 'sick of hearing it' from customers. (He said that in a polite way, as he was as frustrated as I) I called, left a detailed message, asked for a return phone call, and shock, never received one. I called 3 more times over 2 weeks and never a return call. I returned all my cable equipment today, and not once was i asked WHY I was terminating my cable services!!
I could list 40 other examples, but you get the idea; incompetence, rudeness and stupidity.
This report was posted on Ripoff Report on 04/29/2013 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/ComCast/internet/ComCast-Comcast-Xfinity-TERRIBLE-to-non-existent-customer-service-incorrect-billing-Inte-1047008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.