• Report: #1099886

Complaint Review: Comcast Cable

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  • Submitted: Sat, November 16, 2013
  • Updated: Sat, November 16, 2013

  • Reported By: Dixie — Beaverton Oregon
Comcast Cable
9602 S 300 W #B Sandy , UT 84070-3302 USA

Comcast Cable Comcast Xfinity Two year agreeements Oregon

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 In November of 2012 I had my cable, internet and phone moved over to my new home with Comcast.  This past month, October 2013 I cancelled all my services with them and changed over to dishnetwork. 

The first time I called to cancel comcast the customer service agent said it was all taken care of and that I would recevie boxes to send my equipment back and would also be receiving a refund since I had paid for the entire month and only used 10 days of service. 

Last week I received a bill in the mail stating that I owed Comcast $303.00 in new charges.  This was not equipment charges but cancellation and hookup services.  They cancelled my service and then charged to reinstall the same day.

Customer service was able to reverse the charges but told me I would still be responsible for early termination fees on my account.  I didn't sign a two year contract. [continued below]....

.....  The service rep of course told me that they could not locate a copy of the agreement and that I would have to either go online or to the local service center to get a copy of the two year agreement.

I no longer have an account with comcast so going online isn't possible you have to have an account to access service agreements, past customers do not have access to that feature.  Every phone number I have gotten for the local service center goes straight to the main comcast number where the service department tells me they cannot help.

I am tired of being dragged around by this company.  It is quite crazy that if I did have a two year contract that my service had gone from $113 to $146 dollars per month within the first year of a supposed 2 year contract.  This company owes me roughtly $100.  I have asked to see the service agreement that I signed and they cannot produce it.  This is not how a business should run,  if I refused to return my equipment I would have been turned into the credit agencies but they can withhold my refund and then lie with no consequences, unacceptable...


This report was posted on Ripoff Report on 11/16/2013 11:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast-Cable/Sandy-UT-84070-3302/Comcast-Cable-Comcast-Xfinity-Two-year-agreeements-Oregon-1099886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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