• Report: #1083891

Complaint Review: Comcast Cablevision Inc.

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  • Submitted: Thu, September 12, 2013
  • Updated: Fri, June 20, 2014

  • Reported By: JulieM. — Mililani Hawaii
Comcast Cablevision Inc.
1701 John F. Kennedy Boulevard Philadelphia, Pennsylvania USA

Comcast Cablevision Inc. Xfinity Harassment for the return of equipment I own Philadelphia Pennsylvania

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In March of 2011, my husband and I purchased a router and modem from Comcast and began Internet service with this company for our Atlanta, GA home. In April of 2013 I cancelled service due to an impending change of duty station. I was asked at the time of cancellation to "return equipment". I explained that I owned the equipment and provided the person on the other end of the phone the receipt and order information. I consider the issue resolved. I have been receiving phone calls asking for equipment return for the last 5 months now. Many of these calls come at absurd times of day despite my repeating over and over that I am living in Hawaii. On September 6, 2013 I received yet another of this calls. After more than an hour talking with the customer service representative the call ended with me faxing a copy of the receipt. Today, September 12, 2013 (at 3:00 am) I received yet another call asking that I return the equipment that I OWN. Furthermore the company owes me $59.21 and I still have not received this refund.

This report was posted on Ripoff Report on 09/12/2013 08:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast-Cablevision-Inc/Philadelphia-Pennsylvania-19103/Comcast-Cablevision-Inc-Xfinity-Harassment-for-the-return-of-equipment-I-own-Philadelphi-1083891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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