• Report: #204617

Complaint Review: Comcast Of New Jersey

  • Submitted: Fri, August 04, 2006
  • Updated: Sun, August 06, 2006

  • Reported By:Upper Montclair New Jersey
Comcast Of New Jersey
800 Rahway Avenue Union, New Jersey U.S.A.
  • Phone: 973-736-7400
  • Web:
  • Category: Cable TV

Comcast Of New Jersey Pay-Per-View Fraudulent Billing Union New Jersey

*UPDATE Employee: I am a communications tech for Comcast in Indiana

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I purchased a High Definition TV in April 2006 and put in an order with Comcast for a High Definition box. I had a box installed in April and a replacement box installed in May because there were problems with the first box.

In the August bill from Comcast a Pay-Per-View Charge of $166.53 was added to our account for the billing of 19 entries over the period of June 30th thru July 15th. All pertaining to the Adult Entertainment genre. These entries appear to be billed all throughout the day and night and at times have indicated duplicate entries for the same time.

Let me begin by saying, my home is occupied by my husband and myself. We were in the house at all of the times these orders were placed and none of the orders were placed by the members of this household.

I called Comcast to report the error and was advised that an investigation would be performed and they would let us know the outcome. A few days later a form letter was received that informed us that all of these Pay-Per-View orders were placed on our box.

What I thought was interesting was that during a subsequent conversation with Comcast, they claim that each of these orders have initials assigned to them. The initials are supposedly of the person placing the order. I told Comcast that we didn't have anyone in our household with these initials and they still refused to be of any assistance.

Somehow this box has to have been accessed remotely. No one wants to help us resolve this matter.

To further complicate things. We live in Northern New Jersey and had a very bad storm that ripped all service wiring off the side of our home. Each of the service providers came and installed their wiring. First the electric company came, next came Comcast and then Verizon.

Once the electric and cable wires were restored, we were waiting on Verizon to put the wire to the telephone service back up on the house. Verizon noticed that once they had returned their wire to the house, an extra wire was left on the lawn. We asked Verizon about the wire and they said it did not belong to them, which leads us to believe it was an extra cable wire. Verizon did us a favor and removed the wire from the pole.

That leaves me with the question - Does this wire have anything to do with our home receiving fradulent billing charges for Pay-Per-View orders?

We are unable to take this discussion to next level with Comcast. They say they are Pay-Per-View orders placed by our household and their is nothing else to discuss - pay the bill.

Even more important than the money issues is how this could have happened. We want someone in their organization to determine how this could have happened and to insure us this will never happen again.

Sandra
Upper Montclair, New Jersey
U.S.A.

This report was posted on Ripoff Report on 08/04/2006 07:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast-Of-New-Jersey/Union-New-Jersey-07043/Comcast-Of-New-Jersey-Pay-Per-View-Fraudulent-Billing-Union-New-Jersey-204617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I am a communications tech for Comcast in Indiana

AUTHOR: Troy - (U.S.A.)

Even though I do not work in your area I have run into the type of problem that you have reported before, it wasn't nearly as extreme. Let me first say that the codes that are talking about with you on the phone are not the initials of someone it is a code for that particular box to let us know when a PPV order has been placed on that box.

And that can only be done by ordering that movie from the digital menu with the remote there is no way that the extra wire that was laying on the ground could have been used to order these PPV movies remotely. Most likely when they came out to repair the damage out side they replaced the old line from the pole with a new one and forgot to pick it up and through it away, that has happened to me before when we have to go out to fix damage from a thunder storm or tornado.

What I would do it call in for a service call to have a service tech come out to check the box to make sure it is operating properly, because the only other reason that this can happen is from a malfunctioning box witch is rare, like winning the lottery twice in one day rare but it can happen. We had a box in Indianapolis that would order a different movie every half hour by itself.

Also the tech that comes out to look at it can make the call for the local supervisors to look at the account to see if they will take all of the charges of for you, the tech is able to take off a few charges but they do not let us do a hole lot with the billing side. I hope this will help your problem, just remember that there is no way for someone to access your box remotely to order PPV shows to watch. You can call in to the office and have them order a PPV for you but they would have to have all of you acct info and be in your house to be able to see what they had ordered.
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