I purchased a High Definition TV in April 2006 and put in an order with Comcast for a High Definition box. I had a box installed in April and a replacement box installed in May because there were problems with the first box.
In the August bill from Comcast a Pay-Per-View Charge of $166.53 was added to our account for the billing of 19 entries over the period of June 30th thru July 15th. All pertaining to the Adult Entertainment genre. These entries appear to be billed all throughout the day and night and at times have indicated duplicate entries for the same time.
Let me begin by saying, my home is occupied by my husband and myself. We were in the house at all of the times these orders were placed and none of the orders were placed by the members of this household.
I called Comcast to report the error and was advised that an investigation would be performed and they would let us know the outcome. A few days later a form letter was received that informed us that all of these Pay-Per-View orders were placed on our box.
What I thought was interesting was that during a subsequent conversation with Comcast, they claim that each of these orders have initials assigned to them. The initials are supposedly of the person placing the order. I told Comcast that we didn't have anyone in our household with these initials and they still refused to be of any assistance.
Somehow this box has to have been accessed remotely. No one wants to help us resolve this matter.
To further complicate things. We live in Northern New Jersey and had a very bad storm that ripped all service wiring off the side of our home. Each of the service providers came and installed their wiring. First the electric company came, next came Comcast and then Verizon.
Once the electric and cable wires were restored, we were waiting on Verizon to put the wire to the telephone service back up on the house. Verizon noticed that once they had returned their wire to the house, an extra wire was left on the lawn. We asked Verizon about the wire and they said it did not belong to them, which leads us to believe it was an extra cable wire. Verizon did us a favor and removed the wire from the pole.
That leaves me with the question - Does this wire have anything to do with our home receiving fradulent billing charges for Pay-Per-View orders?
We are unable to take this discussion to next level with Comcast. They say they are Pay-Per-View orders placed by our household and their is nothing else to discuss - pay the bill.
Even more important than the money issues is how this could have happened. We want someone in their organization to determine how this could have happened and to insure us this will never happen again.
Upper Montclair, New Jersey