- Report: #983873
Report - Rebuttal - Arbitrate
Complaint Review: Comcast of Wildwood, NJ
Comcast of Wildwood, NJ4315 New Jersey Avenue Wildwood, New Jersey United States of America
Comcast of Wildwood, NJ Lies, Deception, Extortion and Fraud Wildwood, New Jersey
*Consumer Comment: comcast
There have been two times where I have paid my bill on time and even in advance only to have Comcast suspend my services for "non-payment". I have had to drive to their office with my receipts (missing work and losing pay) to prove my account was in good standing and to hear employees apologize for company mistakes.
My latest experience with Comcast takes the cake and is the mother of deception, fraud and extortion. I paid my bill on time, $171.38. The bill was due on December 14th and I paid it on December 9th. On December 17th, I came home from work to find my television, internet and telephone disconnected. My cell phone network was having trouble so this warranted a 15 mile drive to the nearest public pay phone from which I called Comcast. I gave them the reference number from the paid bill and again they admitted my services were suspended by mistake. I was told the services would be instantly restored. I drove home, waited an hour and half and still no services. I drove back to the public phone and called them again. This time they told me the "tech department" was closed and my services couldn't be restored until the following day. However, they told me that if I was willing to pay $170.30, a month IN ADVANCE, they could restore my services instantly. This is where I got confused. The tech department was closed and couldn't restore my services until the following day, but if I paid an additional $170.30 for services I haven't even yet received, my phone, television and internet could be "magically" restored. I said I'd wait for the following day as I'm not in the habit of paying bills for services I haven't yet received.
So the following day comes and my services aren't restored as promised. I drive back to the public phone and place another call to Comcast. This time they tell me that since I didn't resolve the issue by midnight of the previous day, I now owe the $170.30 for a month in advance, plus a $100 deposit and a $5 restoration fee for each of my services. Without this additional $285.30 being paid, I will have no services.
This borders on extortion, not to mention a series of lies and deception from Comcast employees. Changing the name of the company to Xfinity was a maneuver to cover up shoddy service and complaints. It's still the same olf company fleecing its customers with lies. Not to mention there are very few employees who speak and understand English, making communication with them next to impossible. Avoid these scam artists at all costs.
This report was posted on Ripoff Report on 12/18/2012 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast-of-Wildwood-NJ/Wildwood-New-Jersey-08260/Comcast-of-Wildwood-NJ-Lies-Deception-Extortion-and-Fraud-Wildwood-New-Jersey-983873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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