• Report: #635502

Complaint Review: Comcast

  • Submitted: Sun, August 29, 2010
  • Updated: Tue, October 19, 2010

  • Reported By: Matt — Concord New Hampshire U.S.A.
25 Industrial Ave Chelmsford, MA Concord, New Hampshire United States of America

Comcast Ripping me off in their billing practices overcharging me Concord , New Hampshire

*Consumer Comment: Ripped off too!

*Consumer Comment: I agree Comcast loves ripping people off...

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Incident = The nightmare started in March of this year 2010. I couldn\'t watch cable tv and here I am paying for it. I wasn\'t getting any picture except colored lines. In April a technician came out and we were told that there was no reception coming into the lines. Before the technician came out I had called comcast several times in March and they had me resetting my cable box, they reset it from their end. When they set an appointment they told me that there would be NO charge for the service and they were going to adjust my bill. This is actually when the nightmare started I recieved my bill and I was being charged with the technician service and my service had never been adjusted.

I called comcast and they quickly apologized and said that they would fix the bill and I would see it on the next statement. The next statement came and yes, the technicians service was credited but the service had not been adjusted, I called comcast again and again they apologized and said I would see the adjustments on the next bill NEVER HAPPENED. I went down to the Comcast payment center with my statement and I was told after about 1/2 hour that this is what they will do for me. The CSR put the dollar amount on the bottom which was I think 37. and I went to pay it that Friday. Never looking at the reciept because I thought this lady was really trying to help me and be honest. That night when I got home my wife was looking at the reciept and she blew her lid.

This reciept reflected the bill that we had recieved when the technician came out. So, according to this bill we owed 329. Called comcast and the told oh, don\'t worry about it. If the statement is printed out before you make a payment it won\'t show up on the statement. We have resorted to going directly to the payment center but sad to say not all the information is making it into the system. What they tell me in person doesn\'t even get noted in the computer. Last month I was told if I paid 63. on Friday I would be all caught up and would not owe anything until Sept. I get the bill and it states I owe over 200. Damage Resulting = I believe that comcast never intended on adjusting my rate or not charging me for a technician coming out. I believe that they are adding on the fees as I pay my bill. If that makes any sense.

This report was posted on Ripoff Report on 08/29/2010 05:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/Concord-New-Hampshire-03301/Comcast-Ripping-me-off-in-their-billing-practices-overcharging-me-Concord-New-Hampshire-635502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Ripped off too!

AUTHOR: OHara - (United States of America)

I had nightmares with Comcast too!  I believe they are instructed to decieve their customers.

I have had Comcast Television service for at least 30 years but had telephone service through AT&T.  My dial-up internet service was through a totally separate company

I  kept getting junk mail from Comcast touting their "bundled" service plan at $99.00 per month.  I did some calculations and figured I'd save maybe $15 or $20 a month.  I called Comcast to get the switch over going and that's when the trouble started.  They decieved me!

Never once did they tell me the "bundled" $99.00 price was only for a few months but it gets worse.  They also did not tell me that there would be a $100.00 installation charge which wiped out all my expected savings.  Nor did they tell me that my computer did not have enough ROM memory or enough disk space although I told them exactly what my computer was.

Once the installation was completed, my internet access speed dropped to virtually nothing when it didn't crash.  I worked with  it for about 3 weeks trying to get it back to at least the old dial-up speed to no avail.  I finally called Comcast and cancelled.

They sent a tech out again.  He told me that dial-up would be slower over Comcast lines and there was nothing he could do about it.  He also told me he was not supposed to tell me that!

I called and cancelled my Comcast internet service and went with dial-up again.  My bill was only adjusted by a couple of dollars a month!  All  of the savings I expected to realize never materialized because Comcast had lied to me!

Last month, I went into the office to pay my bill. (it's only a couple of blocks away) and was told I was "on contract."  I interpret this to mean I am required to have Comcast service for a number of years.  I never go "on contract" for anything.  I've never even been on contract for cell phone service!  Why would I be "on contract" when I've been a customer for 30 years?

Unfortunately, Comcast is the only cable provider in my area so I can't change.  But, I think I can move all my services over to the phone company.  Going to check on that right now!



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#2 Consumer Comment

I agree Comcast loves ripping people off...

AUTHOR: Nick - (U.S.A.)

I had a similar situation when I was still in college. I moved from one house to another and of course had to cancel service. I went to their "payment" center to return the equipment (cable box, remote etc). Biggest mistake not to request a receipt from the payment center stating the return of your cable box & remote. Also when you do that and after they printout the receipt ask the person over the counter to give you the box back really quick and make sure you match the information on the receipt to the information on the box (model #, seria # etc) and also make sure the receipt has a receipt number and it also states on it "RETURNED". It took almost a year to get to the bottom of this, however for a whole year they were busting my chops with phone calls and they even got a collection agency involved. To my luck a friend had a lawyer relative who took care of the situation and they were in fact trying to cash in on what they conveniently later called a "misunderstanding". Unfortunately living and going to school in Boston leaves you with little options when it comes to TV. You have to go with a cable company as most landlords or university dorms don't allow dish installations. Two years later I was stuck with comcast again, but then moved to a place which allowed dishes. I canceled comcast immediately and went with Dish Network. I returned both my cable boxes and remotes and got a receipt for it. Guess what? Comcast called me almost 9 months later, while I was a happy Dish Network customer, and immediately started accusing me of never returning my equipment and I owe them like $300 for both boxes & remotes. Since they were complete assholes I decided to take it a step further and started recording my conversation with them. I acted as if I did not know what to do and I am like I must be in your system. They supposedly searched for me in their so called "system" that seems to have a very selective memory using my phone number, which was still the same number, my last name etc etc and they could not find me in the system. So I asked the guy "so if I am not in your system even though I was a customer of yours 9 months ago, how did you get this number?" So he tried to tell me all this bullshit about customers with outstanding balances stay in the system blah blah. So I answered to him "ops guess what, I just found the receipt from returning the equipment 9 months ago, receipt # blah blah", so he goes "Oh I see it now sir, sorry for the misunderstanding". Comcast's service sucks, customer service sucks and the company are all a bunch of crooks. Every year their services gets price increases and yet their service gets worst. And all those commercials they have been showing recently, about xfinity, better service & support, how they care for the customer and how they wear slip-on shoe covers to enter your home etc it is ALL bullshit with a capital B!!! The technicians that show up to your house are the same assholes with an attitude as before, their service is still crap and the whole xfinity things is just a name change because they realized the name comcast is not popular anymore. Good luck my friend, I hope it works out for you.
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