- Report: #603137
Report - Rebuttal - Arbitrate
Complaint Review: Comcast
Comcast Bait & Switch - Internet Kokomo, Indiana
I have had high speed internet for over 3 years now. I started my service with Insight and later was forced to change with Comcast. There were some struggles at first but everything smoothed out pretty quick. Never had a problem with there services and nothing out of the ordinary.
One day I went online and started to look around at comcast services since I only have broad band internet with them. I went to the product section and it asked for my address and this is why it asked for my address:
So we can provide you with the most accurate product availability and pricing info possible, please enter your street address and ZIP code in the fields below.
I entered my info and it gave me the options of only 2 products for broad band internet. 1 being Performance which says:
Downloads up to 12Mbps, uploads up to 2Mbps with PowerBoost
The 2nd option being Blast which says:
Downloads up to 20Mbps, uploads up to 4Mbps with PowerBoost.
I looked at the terms and conditions which state:
Terms and Conditions Not all services available in all areas. High-Speed Internet service limited to a single outlet. Service subject to Comcast standard terms and conditions. Prices shown do not include equipment and installation charges or taxes. Speed comparison between Comcast 6.0 Mbps service and 1.5 Mbps DSL (downloads only). PowerBoost provides bursts of download and upload speeds for the first 20 MB and 10 MB of a file, respectively. Many factors affect speed. Actual speeds vary and are not guaranteed. Cable modem required. Norton comparisons based on Antivirus, Internet Security and Total Security Performance Benchmarking, Edition 4, by PassMark Software Pty., Ltd. (March 2009). Pricing, services and features subject to change. Please call your local Comcast office for restrictions and complete details about service, prices and equipment. Comcast 2010. All rights reserved. Norton is a trademark of Symantec Corporation. All other trademarks are the property of their respective owners.
I go ahead and talk to the rep from comcast (online) and ask about upgrading to Blast. She said that I will get this for 39.99 a month for one year. After the 1st year it will go up to 67.95. I say lets do this and upgrade my service. I didn't have much time to play around with the internet and went off to work till 3am. I got home and went to check my company e-mail and notice this is so not fast. This is even slower than before. When I did call them later that day they said comcast is experiencing problems in my area. This went on for 6 days from having slow internet service to none. Finally I get back online but when I was thinking about what one of the service reps said to me from a previous night about my internet of only haing 16mbps I didn't really understand this since there website says 20mbps.
Lets get online and talk to them about this because maybe she mistyped. The rep from comcast said for Blast you only get 16mbps but with Ultra you can get 22mbps. I asked why does the website say 20mbps and you are saying 16mbps? He's reasoning was that this was due to my market. Although when I went to comcast.com site it asked for my address to find the current products in my market. It never said anything about my market having Ultra.
The rep would not do anything for my service being that I signed up for the Blast which was supposed to be 20mbps. I wanted to go back to my service I had before the switch and that was an option but wasn't an option. Before I was paying 42.95 a month and now since I upgraded (although this is a promotional for 1 year of 39.99) I could go back to my previous internet but it is now going to cost me 59.95 a month. I cannot get the 42.95 a month option because I don't have (and I never had) tv or phone service through them.
I was shown some good bait and which I took, because I was told I would be getting this. Once signed in and delt I was given another serive with the same name but a lower service and which I cannot get back to my old service.
This is unfair and completely dishonest with there customers.
This report was posted on Ripoff Report on 05/13/2010 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/Kokomo-Indiana-46902/Comcast-Bait-Switch-Internet-Kokomo-Indiana-603137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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