In September, 2012 my former Dell desktop computer crashed. Not knowing the cause, I called Comcast to get an estimate to have a technician come take a look at it as we were already paying $3.99 per month for a technical service fee. While on the phone, I was told about the Signature Service with which a technician could do a diagnosis online whereby I give permission for a Comcast technician to take control of my computer online. The one-time subscription fee would be $79.00 and the diagnosis fee would be $19.95. I figured it would be more convenient than disconnecting and taking the computer to BestBuy. So I signed up and let the Comcast technician do an over-the-Internet diagnosis. He determined that the hard drive had "damaged segments" which prevented the computer from staying ON. So, I disconnected the computer and took it to BestBuy anyway to have all the data transferred to a "thumb drive." One of the "Computer Geeks" decided to run a FREE diagnosis before I began taking the computer apart to retrieve the "damage hard drive." It was determined that the MOTHERBOARD had received an errant surge that "fried" specific components and that the hard drive was still in working condition. So, I purchased a re-conditioned HP all-in-one and an external hard drive adapter so that I was able to transfer all of the data to the "new" computer and use the "damaged segments hard drive" as a daily backup.
I promptly called Comcast "Signature Service" to tell them their diagnosis was wrong and to Un-subscribe me from their service plan and credit our account for the diagnosis charge. After a lot of call transfers, I was told that it would be handled. When the October 6 statement arrived, it included the $79.00 "enrollment fee" and the $19.95 "personal tech service" fee. I immediately called Comcast, and after the usual run around, I spoke with "Clarrisa" who stated that I would be given credit and the confirmation number was 35372269. Well, the November 6 statement arrived showing $104.89 UNPAID BALANCE - DUE NOW(charges plus tax.) I called "Clarrisa" and was told that my reason for requesting credit was not enough to justify a credit and it was denied! I have gone in person to the Marietta Comcast office to protest the charges and was denied. I sent a letter with the January, 2013 statement but received no reply. So, against my opinion, I am proceeding to the Marietta location again to pay the unpaid balance with a credit card so that I will have the right to dispute the charge that way.
As much as I despise AT&T, if it was not for my wife, I would tell Comcast to shove it and switch back to AT&T!