ED Magedson – Founder
Comcast1701 JFK Boulevard Philadelphia, Pennsylvania USA
Comcast, Xfinity Dumped, Shunned, Ignored, Placated, Condescending, Annoyed Philadelphia Pennsylvania
I recently cancelled the services I used to have with Comcast for a number of reasons which I will list below.
Every time I call after 5:00 pm CT I am transferred from department to department and need to provide the last 4 digits of my soc sec number, my phone number, my name, and address to every single person who I’m speaking to. You can bet your clunky out of date cable box that not one of those people read the comments that I request the previous customer service representative to include on my account either.
If I am unlucky enough to reach the call center in India they, along with everyone else I speak with wants to reset my cable box right off the bat, even if I explain that it's been done three or more times already. Usually they can't understand me and have no clue what to do with me. Even if they did they have no power to do anything to my account at all (except reset my box) and when they get sick of me they'll transfer me to billing...who is only open until 5:00 pm CT. In essence I’ve been hung up on. This has happened to me more than a few times.
Also, every time I call after 4:00 CT there is at least a 45 minute wait. How in the world is it so hard to understand when your call volumes are the highest an staff more people during those hours?
Shockingly enough the chat feature is so awful it's not even worth going through unless you’re sitting on your couch with a laptop and 4 hours to spare. Although you'd never be doing that because the internet is probably what you're trying to fix in the first place.
Whenever I start up a chat I have to read through a bunch of pre-set messages that someone is copy/pasting into their chat windows about how sorry they are and how my day is going. Please, stop telling me about all of your customer guarantees and web site services and read what I wrote you. They never do, they simply ask you what's wrong. Spoiler Alert: I just told you in the paragraph above, use your eyes! I've also been "hung up" on over the internet because its apparently possible for the customer service executives to simply leave a chat room whenever they want. Ouch.
The worst, and I mean the worst part about Comcast isn't the unbelievably high prices they charge. It's not that you, your neighbor, your grandma, your sister and your best friend are all paying drastically different prices for the exact same services and equipment. It isn't the unbelievably long call wait times or astronomical amount of time you end up on the phone for. It's not even the interface on your TV screen which is the uglier and slower cousin of the Windows 93 OS. It's the fact that your bill will change without notification or authorization and if you’re a trusting consumer you would never even know it.
For those reasons I decided to cancel my services with Comcast and despite that they have a monopoly on the industry and are leveraging it I will never return to them again. Not only that. I'm going to blast my message across every social media outlet where I can easily do so. I'm going to tell every friend, relative, team member, co-worker, bus driver, homeless guy and girl who sells me pickles at the farmers market that Comcast is by a long shot the worst company I’ve ever had to interact with. The fact that Tom Karinshak is writing letters and paying for commercials that tell everyone that the best part about Comcast is their customer service is way beyond laughable. It's embarrassing.
This report was posted on Ripoff Report on 07/16/2013 02:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/Philadelphia-Pennsylvania-19103/Comcast-Xfinity-Dumped-Shunned-Ignored-Placated-Condescending-Annoyed-Philadelphia-1067513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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