• Report: #410800

Complaint Review: Comcast

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  • Submitted: Sun, January 11, 2009
  • Updated: Sat, February 21, 2009

  • Reported By:Harrison Twp Michigan
Comcast
comcast.net Philadelphia, Pennsylvania U.S.A.

Comcast Wrongly Placed a Bad Mark on my Credit Report Philadelphia Pennsylvania

*Consumer Suggestion: I feel your pain!

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In 2003 I sold my condo and bought a house. I called Comcast to transfer service and they informed me that I would have to close my account and then open a new one and also drop the box off at their local office.
I opened the new account, closed the old, and dropped off the box.

In 2006, I decided to refinance my home. My credit score came in low so I ordered a report. Sure enough, Comcast is on it. I call Comcast and spend at least 4 hours dealing with them. No one knew which department handled it. Finally someone said that they would fix it for me. They placed the mark on it because they said I didn't return the box. The rep said I just needed to bring the receipt in showing that I returned the box. I said fine, but I wanted a apology letter and a letter stating that is was wrongly put on my credit and also for them to fix the mark.

I get to Comcast and after waiting in a seriously long line, I was met by a attitude ridden employee. She makes a copy of the receipt and says they will send me the info later. I try and talk to a supervisor to no avail. Now, 2009 rolls around and I get a credit report and there is comcast again. They never fixed the report nor did I ever receive the letters requested.

Beth
Harrison Twp, Michigan
U.S.A.

This report was posted on Ripoff Report on 01/11/2009 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/Philadelphia-Pennsylvania/Comcast-Wrongly-Placed-a-Bad-Mark-on-my-Credit-Report-Philadelphia-Pennsylvania-410800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

I feel your pain!

AUTHOR: Cheychey - (U.S.A.)

I really can relate. They reported us to a collection company for a balance on our final bill that should have been covered when they deducted it from our security deposit. The problem is they LOST our deposit. It's been 2 months now and I feel like I am talking but no one is listening. They keep telling me they are sorry but I still don't have my deposit and no one is being held accountable.

If I were you I would file a complaint with the Attorney General

http://www.attorneygeneral.gov/

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