ED Magedson – Founder
Comcast Xfinity Biled for Service Charge that didnt occur and then had our service interrupted becasue I disputed even though my cable is provided thru apt complex Seattle Washington
to begin with my apt complex provides us with basic cable service, so I have no bill with Comcast for cable service, however I signed up for internet service. That is important as to why they felt they could interrupt my cable service when I refused to pay for a service call that was in dispute......I did call comcast as we had recieved a new tv and needed to figure out if internet could be set up on it, apparently it has the ability to have the internet and just about everything else...NOTE at the time we did not have internet thru comcast, nor any other service. A technician came out he was here for approx 10 minutes picked up the remote for the tv and looked at it and stated that he was sorry he could not help us and there would be "no charge" sure enough I recieve a bill for over $150.00, i was astounded and angry, I called them immediatly and spoke with a supervisor named "Tomika", she informed me that there would be no charge and I was satistified...until I recieved another bill, called again, I was then transferred 7 times each time being told the person I was speaking to was not AUTHORIZEDto handle this situation, when I finally spoke with another supervisor she said all she could do would be to give me credit of $50.00 at this I was not satisfied.
I then proceeded to continue to call and also write letters, then suddenly on Tuesday Aug 6th middle of the afternoon all of our service was interrupted. When I called they stated that I would have to pay the service charge in order for services to be restored. When I brought up the issue that they are not allowed to interrupt my tv service as it is thru a bulk service with my apt complex they said that the minute I signed up for internet with them I gave them that right, needless to say I am finding a new internet provider and will have nothing to do with comcast, but in the end I had to pay to have my services restored and then get this.....nothing happened no internet no tv, I call them back and they tell me that there is an outage in my area and they are working diligently to get it back on line as I am a valued comcast customer....this took 2 days.
I am thankful to have found this site as I am going to do as suggested and take a copy of this and send it to them along with yet another letter, as I am not going to let this go, I am a cancer patient and unfortunatly tv is important to me as I am on a feeding tube for 18 hours a day, being homebound and alone having the tv is an important outlet for me. Also one of the reasons I choose this apt is for the ammenities which on a fixed income I could not afford. Thank you for being a great outlet.
This report was posted on Ripoff Report on 08/10/2013 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/Seattle-Washington-98124-1227/Comcast-Xfinity-Biled-for-Service-Charge-that-didnt-occur-and-then-had-our-service-interr-1074662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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